Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws - a company you can count on year after year
Healthy Paws has been wonderful when dealing with my older dogs' medical issues last year. Vestibular disease with complications, 5 days in ICU. Most everything was covered without issue. It has been so easy to submit a claim from the larger surgeries to his rehab recently. I can concentrate on my dog's health knowing that my claim is handled efficiently & in a timely manor. My dog Wally is now 14 - we have been with Healthy Paws for 13 years. No complaints-only praise!!
Insurer: Healthy Paws
By: MA Minor
Avoid at all costs
Avoid at all costs. They will not pay. Spot was happy to take my money, but when I filed my first legitimate claim, they denied it based on a flimsy "pre-existing condition" excuse. Even after I provided a signed letter from my vet proving the condition was new and not pre-existing, they refused to help. Their business model seems to be collecting premiums and denying claims. Do not trust them with your pet's health.
Insurer: Spot
By: Taylor Swangstue
Great and warm service
Your staff is so kind and helpful!
Insurer: Trupanion
By: Dianne
One of the best decisions we made
Our girl had insurance with Trupanion for almost twelve years. I can say unequivocally that it was one of the best decisions I made, and Trupanion was there for us from the first time we needed insurance. Yes, the costs rose a lot over the years - as did cost of living and veterinary costs. It was 100% worth it, and I have no doubt it helped us get many more years with our girl than we would have otherwise. I cannot say enough about the peace of mind having the insurance gave us, and the processing of claims was always prompt and straightforward. Heartbreakingly, we recently lost our girl, and have had cause to reflect on the presence of Trupanion throughout her life. We are truly grateful, and would not hesitate to recommend them to anyone. Thank you for all you do.
Insurer: Trupanion Canada
By: Laina Parkes
Princess from Fetch pet was incredible…
Princess from Fetch pet was incredible ! I hope I get her every time I call in.
Insurer: Fetch
By: Jeanette Sadler
The process was so simple
The process was so simple, so quick, and so informative. Really appreciate how easy everything was.
Insurer: Spot
By: Nic
Quick and easy to apply on line
Quick and easy to apply on line
Insurer: Nationwide
By: Karla
I wish my personal medical insurance…
I wish my personal medical insurance was this convenient to deal with. You guys have always been great! Thank you for helping me take care of my beautiful Petunia!
Insurer: Trupanion
By: Reggie