Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,034 total
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I would not recommend this company at…
I would not recommend this company at all. they suddenly cancelled my dogs insurance with no explanation.
Insurer: Healthy Paws
By: Mie Hegazi
Fast and courteous
Quick processing and customer service is always friendly and helpful.
Insurer: Pumpkin
By: Amber
None of the claims are coded correctly…
None of the claims are coded correctly or based on the diagnosis. It’s coded so it can be denied. I reached out to customer support via chat and he ended the chat after I told him what I needed. I continue to pay for no reason apparently
Insurer: MetLife
By: Jessica D
Nadine Van Ness
Nadine Van Ness, the representative, that I worked with answered all of my questions and returned my call at a later date to sign me up. That was much appreciated. I am looking forward to using my new policy in the future.
Insurer: Fetch
By: Meryl Becker
Rebecca is a peach !!
Rebecca is a peach !!! One of the best Customer Service agents I have ever had an interaction with. She has a wealth of company information and options and also assists in the decision making process for our 'family member'. You need to keep her . . .
Insurer: Prudent Pet
By: vayankeegmail.com
Easy, convenient, and friendly service
Richard was really great and personable and I felt the care for my rabbits as individuals through the phone. He explained in great detail and the process to submit an app was very easy.
Insurer: Nationwide
By: Laura J
Best Pet Insurance Around
The ease of submitting a claim. Speed of claim reimbursement. Your customer service team was also extremely helpful when I was on leave from work and needed to make payments directly.
Insurer: MetLife
By: Gab T
Very happy with your services
Very happy with your services
Insurer: MetLife
By: Michael P McGraw
Very responsive
Very responsive, staff friendly...
Insurer: MetLife
By: customer
Great service
We’ve been a customer for about 8 months. We have had our dog Wilson going for Lymphoma treatments since last July. Spot Insurance has been really great getting our claims and reimbursing us rather quickly. I’m very happy with your service.
Insurer: Spot
By: Arlene