Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great, helpful and courteous
Josh was great, helpful and courteous. He made the experience of getting an insurance policy set up for my dog easy and stressfree.
Insurer: Fetch Canada
By: Pabla Holdings
I took out metlife with military …
I took out metlife with military discount. The process of claims was easy. I wanted the best for our Daisy.
Insurer: MetLife
By: customer
Absolutely The Best
I continue to experience excellent customer satisfaction with every aspect of Embrace !! From being able to send in claims online to the fair treatment of how the claims are reimbursed accurately. They are also available by phone and answer questions cheerfully. Absolutely the BEST customer service.
Insurer: Embrace
By: NitaV
Claim process is a little discouraging
Claim process is a little discouraging. I was advised for routine visits a soap note is not needed and each time I have had to go back and get one causing a delay in processing. For that reason, I will be including one every time.
Insurer: MetLife
By: customer
Im disappointed in the service of the…
Im disappointed in the service of the claims center. I can't seem to get a clear answer on if my claim was accepted or not.
Insurer: Pumpkin
By: Leia
Excellent Claim experience
Once I got the Veternary paperwork all provided the Claim was handled in such a speedy way straight into my bank account. I appreciated the patience Fetch showed me as I worked on getting paperwork from 4 Vets this past year due to traveling with a sick dog, Our Vet retiring and trying to find a replacement for the care of Miss Scout! Got all "ducks in a row" and Fetch examined the Claim and took of it quickly!
Insurer: Fetch
By: JDT
Great insurance and has been so easy to use
Metlife is very simple and to the point, i have never had such a easy experience with a pet insurance. During stressful times the last thing i want to worry about is insurance when the reason i got it was for piece of mind.
Insurer: MetLife
By: Brooke MJ
Great customer service
I called to set up a plan for my other cat and Aileen made the process very smooth and answered all my questions. Thank you Aileen!
Insurer: Fetch Canada
By: Tamar
Elton's lobectomy fully reimbursed
The day after Elton's first birthday he was diagnosed with lung lobe torsion, a rare condition that requires a lobectomy. He had to have immediate surgery. He was at the vet clinic for four days and racked up a huge bill! Healthy Paws was there every step of the way, answering my daily stupid questions (as I was new to pet insurance!) and reassuring me. When I presented them with the final 5-page invoice and medical report they didn't question at thing. Every line item was reimbursed and deposited to our account within two days. I was amazed! Healthy Paws claims processing is seamless and easy. I highly recommend them to any pet owner I know. Elton thanks you!
Insurer: Healthy Paws
By: Caroline Foster