Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Very efficient
Very efficient, it’s very easy to file a claim and they keep you informed of the process.
Insurer: Spot
By: Kersten Olson
I've been with Pumpkin for five yearss…
I've been with Pumpkin for five years and getting this insurance for my senior cat was the best decision I ever made. Well, except for adopting my cat. I've never had a problem with getting reimbursed for any invoice. Whether it's a couple of hundred dollars or thousands. I put in three claims a couple of weeks ago after my cat needed bloodwork and x-rays at her regular vet. I then needed to bring her to the emergency hospital later the same morning for an ultrasound and echocardiogram and that visit was close to a couple thousand dollars. Then there was a claim for a couple hundred dollars for her regular medication. I was amazed that Pumpkin expedited the emergency hospital invoice and I was paid in under 10 minutes. I am truly grateful that Pumpkin allows me to be able to give my now 19 year old cat the best care.
Insurer: Pumpkin
By: Marilyn
Acted on the claim very quickly
Acted on the claim very quickly, just submitted the vet bill of services and they took it from there, very happy with the service
Insurer: Embrace
By: Customer
Excellent pet insurance company
Excellent pet insurance company. They will reimburse you after your deductible usually within 30 days. Highly recommended.
Insurer: Pets Best
By: Joe C
Great Customer Service
The customer service I receive when I have to contact them.
Insurer: MetLife
By: Bruce
Prompt review
We appreciate the prompt review and reimbursement in a timely manner.
Insurer: Pumpkin
By: Jennie
When I have had questions the staff is…
When I have had questions the staff is very friendly and helpful.
Insurer: MetLife
By: customer
Exceptional Pet Insurance Experience with MetLife!
MetLife has truly impressed me with their pet insurance services. The entire experience, from signing up to submitting claims, has been remarkably smooth. I found the registration process incredibly easy and user-friendly, which set a positive tone from the start. When it came to submitting claims, I was pleasantly surprised by the efficiency of the system. The turnaround time for processing my claims was exceptional; I received a refund within 24 to 48 hours, if not even quicker. This level of service not only alleviated my concerns about financial burdens related to my pet's health but also reinforced my confidence in choosing MetLife. Overall, I’m giving MetLife an outstanding rating for their pet insurance due to their seamless process and rapid response times. Highly recommended for any pet owner looking for reliable coverage without the hassle!
Insurer: MetLife
By: Yuri
Customer service associates are always…
Customer service associates are always friendly, and they don't drag their feet when it comes to processing claims. I would highly recommend
Insurer: MetLife
By: customer
On 10/11/25 Robin provided Excellent…
On 10/11/25 Robin provided Excellent customer service!!
Insurer: Pumpkin
By: Gloria Martinez