Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Great company to work with
Ease of filing claim, quick turnaround, comprehensive coverage. I am very happy with MetLife Pet Insurance.
Insurer: MetLife
By: Victoria
Thanks, Arnel!
Arnel was extremely helpful after the frustration of having a second claim denied. He was able to explain why after 4 years of filing the same claim several times a year with no problem, this was happening and how to avoid problems in the future. After his intervention my last claim was paid quick.
Insurer: MetLife
By: Linda Hahn
Easy to use
Easy to use, great communication, quick reimbursement.
Insurer: MetLife
By: customer
Response to claims is quick and fair
Response to claims is quick and fair. It's a huge relief to know that I have the insurance and that the company keeps its word.
Insurer: Pumpkin
By: Diane Dowling
Seamless communication when I have…
Seamless communication when I have needed to talk to someone live. Reimbursements do not take long
Insurer: Pumpkin
By: Jessica
Very easy to submit claims and easy to…
Very easy to submit claims and easy to contact on phone (and helpful and kind)
Insurer: Embrace
By: Stephanie Burg Rykaczewski
Claims are received and acknowledged…
Claims are received and acknowledged quickly. Within a day or two they complete the processing procedure and you are notified. I have yet to have to give any additional information over a screen shot of the bill. Truly the best pet insurance I have ever had.
Insurer: Pumpkin
By: Karen
Easy
Very easy platform and claims are completed in a timely manner. Pumpkin provides exactly what is promised.
Insurer: Pumpkin
By: Carol
Best decision I ever made
The entire experience was so easy and reimbursement was so fast. This was truly a hassle free experience. I cant recommend this company enough.
Insurer: Pumpkin
By: Davin