Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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SPOT is best
After speaking with Trish I was put at ease and was given instructions on how to fill our claim and what to send receipts and where to send them. I received text that our claim had been received and we should be hearing from SPOT soon. We are so happy with SPOT. Thank you.
Insurer: Spot
By: Jesse Ortiz
This insurance is best in the world
This insurance is best in the world. They are very perfesinal and helpfully
Insurer: MetLife
By: customer
Alia was a wonderful representative
Alia was a wonderful representative! She was extremely knowledgeable, thorough and patient with all of my questions and I really appreciated her help with determining which coverage option would be best for our family. Thank you, Alia!
Insurer: Fetch
By: Tara Powers
1) CONFUSING EOB'S
1) CONFUSING EOB'S 2) UNCLEAR, MISLEADING E MAIL RESPONSES FROM MET LIFE ( EX: YOU DO NOT ACCURATELY DESCRIBE IN YOUR EMAILS IF YOU HAVE RECEEIVED THE NEEDED DOCUMENTS) 3)MISLEADING COMMUNICATIONS IN Emails
Insurer: MetLife
By: patricia j warnock
MetLife app is easy to use
MetLife app is easy to use. Self-explanatory and uploading the photos/files is easy. Response/reimbursement time was within 5-7 business days. Happy with the service.
Insurer: MetLife
By: Soj
You can find better…
The lack of customer service is beyond unprofessional, especially when you need to speak to someone. Had my insurance set for my payday to take out and it literally to the minute of 12am will attempted to take it out when the funds are not even installed yet. To do is a business. I would think that it would have to operate during banking hours or business hours as my bank and employer do. So I asked if I could change it the extraction date, I've called several times waited on, hold. Finally spoke to someone after a 2 hour. Wait, and then still they told me I would have .to wait until it was repulled out of my account. And only then I would be able to call and make the changes. You cannot pay it on your own. As an average, Canadian payments and things have increased. So I do delegate my payments of importance around my paycheck. So for them, to pull out the money 10 to 15 days later, it ask me with nsf in a cancelation. I find sonnet, very unprofessional and anything that says it's good is probably a bot, and if you don't think it's a bot, the whole company is ran by AI. So there's that.
Insurer: Sonnet
By: Bianca Perez
Great Experience Purchasing Pet Insurance
Amanda was great! She explained details about my existing plan and the new one I was looking for today. She was very pleasant and easy to talk with; she was very knowledgeable about all the details for each plan that is offered thought Fetch Pet Insuance. I should have called when I took out insurance on my 1st pet, I did it online and that was easy too, but talking with someone was much better!
Insurer: Fetch Canada
By: JF
Make a claim and they'll cancel your policy
I made a claim on my home insurance, they sent out a guy to take a look. After a few weeks we decided not to move forward with the claim, however because we had asked for a review - they have now declined to continue insuring us when we move house. After 4 years, I have to leave them ... because I made a claim. And yes, they replied saying contact them - I did, FOUR times. Over 3 weeks to get the answer - their agents are personable and friendly but bound by insane policies (and most of them also don't email you back as per promises!)
Insurer: Sonnet
By: James Caddy
Amazing service so Far!
Peanut was recently diagnosed with gallstones and I have had nothing but excellent customer service. Submitting claims and reimbursement has been a braze and I was able to also get preapproval for her surgery. This has been my experience and I hope that you experience the same thing that I am.
Insurer: Pumpkin
By: Marella