Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Great service
Justin Worthington did a great job. He answered all my questions. He was very informative and professional. It was a great experience. I would recommend Fetch for you pet insurance needs.
Insurer: Fetch
By: Diane Braswell
My friend told me great things about…
My friend told me great things about this insurance so I called to get information. Rebecca was very knowledgeable, listened to my questions and we signed up right away . Rebecca was extremely patient and friendly, which is rare these days.
Insurer: Prudent Pet
By: Pam Tadel
Spot on!
Love having Spot pet insurance. So easy to submit claims and quick reply from the amazing customer service team!
Insurer: Spot
By: Patricia van Essche
Quick finalized claims and easy to…
Quick finalized claims and easy to place a claim on their website ☺️
Insurer: Spot
By: Karen Lyons
Very convenient app platform
Very convenient app platform to submit claims with quick turn around. Theres been a handful of times I have contacted their customer service and have gotten quick replies back. My dog got very sick earlier this year and I was so appreciative I had pet insurance and it was extremely easy to submit and get money back through Figo.
Insurer: Figo
By: Bryce
Never AGAIN - Policy Cancelled for all 4 dogs
Today I cancelled my policy on all four of my dogs. I had turned in a claim that was immediately denied by Embrace Pet Insurance and then denied again following an appeal – even after submitting a detailed letter from my Vet. My 11-year-old Golden Retriever developed a small sore on her cheek about a year and half ago. I took her to the vet, assuming she got caught in the rose bushes. Because there was mild swelling, my vet performed a needle biopsy and cytology right in the office. Test showed a little bacterium, so she prescribed a topical cream, which healed the sore completely. On the re-check two weeks later, my vet confirmed it was fully resolved and there was no reason for further treatment. Fast-forward to this year: during her annual exam for booster shots, I asked the vet to check a new lump near the base of her tail. She also noticed a small growth on her gum line. A needle biopsy and cytology were done and the vet said neither appeared to be cancerous or concerning. She recommended a CBC panel just to be sure, which came back perfectly normal. We decided to remove both growths and do a dental cleaning at the same time. I submitted my claim to Embrace in August for the initial appointment and then then Sept appointment where she had her surgery which was denied. My vet reviewed their reasoning and just laughed – saying the sore from a year and a half ago had absolutely nothing to do with these unrelated growths. She even wrote a detailed letter so I could appeal clarifying that there was no pre-existing condition. Embrace still denied the appeal. This was my first experience with Pet insurance and I regret not researching more carefully. After reading other reviews, I now see that Embrace has a pattern of denying legitimate, higher-value claims. I take excellent care of my dogs and spend a fortune keeping them healthy but dealing with Embrace has been nothing but aggravating and disappointing. Do your research before trusting this company with your pet’s care or your money.
Insurer: Embrace
By: Laura Adams
New to FETCH
Just joined todya,Aileen Andino was very helpful and explained everything in details. Thank you!
Insurer: Fetch Canada
By: Alex Kolomoets
My experience with PetsBest is always…
My experience with PetsBest is always great! Very quick to reimburse on a claim and they communicate well with where they are in the process.
Insurer: Pets Best
By: tiffany vogler
Great people easy to work with however…
Great people easy to work with however I have found you ask for the same information multiple times.
Insurer: Pumpkin
By: Kelly Carver
⭐️⭐️⭐️⭐️⭐️ Highly Recommend Pets Best!
I’ve been with Pets Best for quite some time, and I can honestly say I’m so grateful for their support. Out of nowhere, my dog was diagnosed with epilepsy — something I never expected to face. It was such a scary and emotional time, but knowing I had Pets Best behind me made all the difference. Thanks to their coverage, my dog is now doing great on his medication, and I’ve been able to focus on his health and happiness instead of stressing about finances. Pets Best has truly helped ease the burden, and I feel like I’m part of the Pets Best family. Their compassion, reliability, and understanding during such a difficult situation gave me real peace of mind. I’m so thankful for the security and care they provide — I couldn’t imagine going through this without them!
Insurer: Pets Best
By: Capri