Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
The claim process is easy
The claim process is easy. The response time for payments is fast. Customer serice goes beyond my expectations.
Insurer: Trupanion
By: Sherrie
Didn't like I couldn't use chat online.
Didn't like I couldn't use chat online.
Insurer: MetLife
By: Sue
Great Experience!!
Amanda was excellent; she thoroughly explained all the details.
Insurer: Fetch Canada
By: sreejesh p
It was very quick and easy to file a…
It was very quick and easy to file a claim for our dog. I also like that Spot is the one who contacted the vet for the info they needed, instead of me trying to figure out if I got everything.
Insurer: Spot
By: Jennifer Montgomery
Submitting a claim is easy
Submitting a claim is easy; communication is clear; response is in reasonable time.
Insurer: MetLife
By: Icon Parking Guest
They easy to work with
They easy to work with, the claim is easy to filled out
Insurer: Spot
By: Francisco Cabrera
Delay for mailibng
I mailed my claim in, with all the required data, almost a month ago. I called to check on its status and was told that they hadn't posted it yet. It shouldn't have taken more than two or three days tog get there. They are punishing older people for not being as tech savvy as younger folks who are more familiar with this method. Very poor claims handling.
Insurer: Embrace
By: Karla Consalvi
It was my first time claim to Metlife…
It was my first time claim to Metlife Pet. But website and so easy to use and metlife team handled my claim in just 2 days!! A+++++++
Insurer: MetLife
By: TJ
Good company
Good company, decent premiums. Responsive
Insurer: Spot
By: RAMZI E NAJJAR