Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Great company
Our last visit was for annual exam and vaccinations. Two issues were found (eyes & ears) and treated. So very easy to file the claim and I didn't have to separate out the charges. It was paid correctly and Pet's Best even covered the exam fee. I have used this company for years now and wouldn't switch. Having this insurance has allowed my dog 2 more years (and counting) of good quality life. Without the insurance we could not have afforded treatment costs and he would have succumbed to cancer.
Great Experience
Very Happy with the coverage, claims process and consistency of reimbursement from PetsBest. My daughter has different coverage for her dog, and Pets Best has been better in almost every way! I would highly recommend them!
Insurer: Pets Best
By: Amy
Amanda Mello provided excellent…
Amanda Mello provided excellent customer service!!. Amanda was very friendly, patient and very knowledgeable of what was important to pet owners. Amanda understood our concerns and made excellent recommendations for our pet policy.
Insurer: Fetch
By: Carmen
Surgery for my dog, Ollie.
Extremely efficient process. Whenever I've had a followup question after submitting a claim, it is always answered promptly. Wish my own health insurance carriers were this efficient.
Insurer: Healthy Paws
By: Peter Abitante
Karley was most informative
Karley was most informative
Insurer: Fetch Canada
By: Brent
New medication for cats with HCM
I've been very happy with Pets Best Insurance for my cat. Filing claims is easy and I've always had very friendly and helpful customer service support via phone calls. The company does need to update their drug formulary to include the new FDA approved medication, Felycin-CA1, which is going to give pet owners more years with their kitties. The generics aren't even on the formulary. All of the rest of my cat's veterinary care has been covered as I had hoped. Pets Best is a great insurance for pets.
Healthy Paws reminds us why pet insurance is so valuable
Healthy Paws was responsive and supportive during my dog's recent hospitalization and surgery for a broken femur. Knowing we had their insurance coverage allowed us to proceed with all of the numerous medical care he required. There were zero surprises with what they covered and they were timely and helpful throughout the process. So happy we have them!
Insurer: Healthy Paws
By: Rachel H
Karley Gulash is a rock star!
Karley Gulash was very helpful in answering my questions regarding my policy purchase. She also reviewed key benefits as a new member.
Insurer: Fetch
By: Bob
I was talked to Josh inquiring about…
I was talked to Josh inquiring about fetch insurance! That was amazing experienced explained claim, and everything to clarify to enroll new pet insurance for my pet !
Insurer: Fetch Canada
By: Jayeon Alesha Goo
Rating Pumkin Insurance
Pumpkin Insurance has a fairly clear and well defined policy. They make sure that your claims are promptly taken care of. They stay in-touch with their clients in cases such as when claims are filed and/or new products are available. Pumpkin is highly recommended for your pets!
Insurer: Pumpkin
By: Mohammad