Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great service on my first claim…
Great service on my first claim filed,very happy!
Insurer: Prudent Pet
By: electcarolhallgmail.com
Representatives are always kind
Representatives are always kind, helpful, understanding and knowledgeable.
Insurer: Nationwide
By: Nancy
Ease of use and customer service was…
Ease of use and customer service was excellent!
Insurer: MetLife
By: Kellie McDonald
Exceptional customer service & claims…
Pumpkin Pet insurance is reasonable with their rates. In addition, the customer service and claim department have been exceptional. They communicate well and process claims in an expedient manner. I highly recommend Pumpkin Pet Insurance. They helped me save my dogs life.
Insurer: Pumpkin
By: Cheryl H.
Amanda from Fetch Pet Insurance
Amanda from Fetch Pet Insurance was absolutely fantastic to work with. She took the time to clearly explain the coverage options, answered all of my questions patiently, and made the entire process simple and stress-free. It’s rare to find someone who is both knowledgeable and genuinely cares about helping you make the right decision for your pet. Thanks to Amanda, I feel confident that my pet is well protected. Highly recommend working with her if you’re considering Fetch!
Insurer: Fetch
By: Andrew
Easy to file a claim
Easy to file a claim. Fast response and refund.
Insurer: Pumpkin
By: customer
The insurance is great
The insurance is great. Claims are processed in a decent amount of time. My only complaint is changing the website. The purple was nice and calming. The yellow just feels too much.
Insurer: Pumpkin
By: Ashlee
Awful
I’ve been with this insurance for over a year, only had one claim and it took months when they guaranteed only a couple weeks. Customer service tells you as little as possible so you have to call back once a week to get any information and hope you get a good representative that can answer questions. I also had problems with payments, and they tell me it’s a system error and I have an extension to pay it, but no one calls me back to set up payment days and then I receive a cancellation email, which was a breach of the extension. So so many problems with this insurance since being with them. Would not recommend ever and will actively be encouraging friends and family to stay far away from it.
Insurer: Pets Plus Us
By: Jenna
This company is a joke
My dog had an MRI done to help diagnose her medical condition. The insurance is denying my claim saying it was a preexisting condition, yet I have letters from her vet that has treated her since she was 8 weeks old as well as the neurologist who performed the MRI starting that this specific condition can only be diagnosed with an MRI. So how they can consider it a preexisting condition before it was diagnosed is preposterous and unfounded. I have filed a claim with the Michigan Department of Insurance to help rectify my situation since I have been denied on multiple levels from Pets Best.