Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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MetLife is a great pet insurance…
MetLife is a great pet insurance option. The claims process is straightforward and the web app and online website is easy to navigate and submit claims. The turn around time to process claims is fast.
Insurer: MetLife
By: Nancy P
Please pay attention before you join.
I have had more trouble with this insurance companies customer service than any service. They love to get paid every month but when it's time for a payout from them, they claim it's preexisting when in fact it was not! $2100 vet bill! My vet and I had to submit paperwork to dispute the claim and as proof that it was not preexisting! Just know they will give you a lot less than you bargained for. Still awaiting a decision.
Insurer: MetLife
By: Iris
Claim processing time can be a little…
Claim processing time can be a little slow but the service is overall excellent.
Insurer: MetLife
By: customer
Easy to sign up.
The woman I spoke with made the process easy and enjoyable to sign up my three cats. She took the time to fully explain the coverage provided for my babies and how to utilize the resources for maximum benefits.
Insurer: ASPCA
By: Lisa Hill
Excellent experience!
Hannah was excellent and was so helpful during the setup process, I would highly recommend.
Insurer: Embrace
By: Dawn
Fast response
Fast response. Compared to others I've tried Met is the best.
Insurer: MetLife
By: Dominic Martello
Quick and easy great pet insurance
Quick and easy great pet insurance
Insurer: MetLife
By: Rob Delgiorno
Always easy to submit claim
Always easy to submit claim. Only had to call once on prior claim. If there was a place to add notes to the claim adjuster it would be helpful I recommend MetLife pet insurance to many people not knowing what insurance to choose for their pets.
Insurer: MetLife
By: Charmaine
Easy to upload and the turn around is…
Easy to upload and the turn around is most often quick.
Insurer: MetLife
By: Allison Minowa
Amanda was an ANGEL
Amanda was an ANGEL! Very helpful and took care of my concern. I do believe she needs a PAYRISE..
Insurer: Fetch
By: RoeDonna Mertens