Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The communication
The communication, carrying and understanding
Insurer: Healthy Paws
By: Jose Rodriguez
Paws Above the Rest!
I’ve had different pet insurers over the years but kept switching because one thing or another didn’t agree with me. Spot is paws above them all. I did a lot of research when I decided to switch plans a few years ago and chose Spot after speaking with them. They had no problem covering my old timers, which is rare. In terms of policies, premiums, coverage and customer service, I’ve never been happier.
Insurer: Spot
By: Debbie
Healthy paws ER Visit
Healthy paws offers Airvet (a live vet that will video call with you. This was so helpful with Winston then we had him go to ER and he had Pancreatitis/IBD. I was stressed because the cost got over 8k fast. Healthy paws in a few days reimbursed a large portion. Healthy paws had our backs when we needed it unlike many insurance companies.
Insurer: Healthy Paws
By: Josh Bressette
Easy to enroll
Options were presented in a clear manner. Ease of enrollment process. Responsiveness of the Broker.
Insurer: Prudent Pet
By: shodgelbellsouth.net
You guys did a great job on Jimmy's…
You guys did a great job on Jimmy's claim. Very quick to respond.
Insurer: Spot
By: Michelle York
I want to love Embrace…but I don’t.
I want to love Embrace, but the rates at which my pet insurance has increased over the last 6 years makes it an exceptionally poor investment. By all rights, I have had very few (and all rather low-cost) claims, but the annual rate has gone up over $2000 (yes, you read that right). Meanwhile, a quote on a new policy with Embrace would cut the cost by over $800 (with no exclusions / no pre-existing conditions). Yet, they refuse to provide continuity of coverage at the newer member rate. The long and short of it is, you’re penalized for staying with them over a long time, and their customer service, while wonderful, is not worth being taken advantage of as they bank on customer inertia and fear of switching to make $$ on our lovable furballs. Truly unfortunate. Save your $$ and go with another company that will provide comparable (or even better!) coverage at a more reasonable rate.
Insurer: Embrace
By: Angie L
Highly recommend
Very professional and didn't hassle me about getting my reimbursement
Insurer: Spot
By: Leisha Blake
APPROVAL FOR VET REIMBURSEMENT AND PAYMENT IS QUICKNESS
The prompt confirmation of staff that receives claims and sends confirmation email and the quick review TO REIMBURSE ME ASAP and APPROVAL for my pets expenses with doctors vets emergency visits.
Insurer: Spot
By: Nunziata Servodio