Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Great customer service! A+++
Great customer service. Quick turnaround on claims.
Insurer: MetLife
By: DAWN
I’m totally shocked whenever I file a claim
I’m totally shocked whenever I file a claim. SPOT covers more than what I would have ever imagined. I’m impressed with their service and their quality! In my opinion, Spot is great coverage for any pet!
Insurer: Spot
By: Ginger Repec
The claims are processed quickly
The claims are processed quickly. When I call the people I speak to are always pleasant and helpful
Insurer: MetLife
By: Laureen Camisi
For the time I was with Figo Pet Ins.
For the time I was with Figo Pet Ins., they made timely reimbursements and explanations, they were readily available to help by phone and in person. In the end, when my pet was sick, passed away and the bills were soaring, they made quick reimbursements. It was a big load off my mind. I have and always will recommend Figo Pet Ins. Thank you for making this tough time a little easier to handle.
Insurer: Figo
By: Terrytadd
Happy
When we submit a claim, it processes flawlessly and updates are on spot.
Insurer: MetLife
By: customer
Pumpkin is great
Pumpkin insurance is great. When I submit a claim they process and review it very quickly. They are professional and fair. I would definitely recommend them to anyone looking for Pet Insurance.
Insurer: Pumpkin
By: Christina Castro
Fast, reliable, reasonably priced, trustworthy pet insurance company
Healthy Paws had a quick review and reimbursement payment of claims after my dog went to the emergency animal hospital for advanced pneumonia for several days that resulted in a very expensive stay. I was able to pay for services before charges hit the credit card. There was enough stress as to whether she was going to make it to not have to worry about costs of medical bills to keep her alive and then recover. My dog is doing very well now. Healthy Paws even checked in with me after my dog returned from the hospital to see how she was doing afterwards. I highly recommend this pet insurance to anybody as it was also reasonably priced and was worth it for peace of mind and return on investment for a beloved pet and they actually cared as did not have to reach out afterwards. Thank you so much again!
Insurer: Healthy Paws
By: Pearl Chin
Great pet insurance company
Spot Pet Insurance handled my claim very quickly and efficiently with no issues!
Insurer: Spot
By: Alicia Selquist
When processing of claims goes wrong
When processing of claims goes wrong, it is very difficult to get resolution. Communication is awlful, beware.
Insurer: MetLife
By: customer