Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Pests Best THE BEST; hands down!
For over 12 years they have helped me help my Angel Emma, my service dog and Soul Dog. Never wavering, always there, friendly, professional and efficient. I will never go to another provider!
Customer service was great- made some…
Customer service was great- made some changes to existing policy and added new dog. He explained everything thoroughly
Insurer: Nationwide
By: Jennifer Latici
Rufus
Pets Best made the claim process for my Shih Tzu’s emergency vet bills smooth and reimbursement was quick.
Insurer: Pets Best
By: Susan
Emergency Services
My veterinarians office reached out at 11 pm for emergency preauthorization for my pet. Almost immediately, Trupanion approved the potential charges and let me know what to expect. We have been with Trupanion for over 10 years and highly recommend.
Insurer: Trupanion
By: Patti
Great pet insurance coverage
Great pet insurance coverage and customer support
Insurer: Nationwide
By: ALEXANDRU TUDORA
The speed and ease of the process
The speed and ease of the process. Total peace of mind knowing that I have Pumpkin insurance! If only every business worked this way!
Insurer: Pumpkin
By: Lee
I called customer service to change my…
I called customer service to change my account number for reimbursement . The representative sounded exasperated with me she sent me the email link ro make the change I asked her to wait on the line until I received it to avoid me having to call again. Waited a few minutes did not get the link she did not inform me it could take up to 30 minutes ro receive. So I waited on the line with her ( I thought) after 5 or 6 minutes I asked are you still there she was gone just hung up said nothing to me. I eventually received the link and made the change. You raise your prices every year the least you can provide is courteous service .
Insurer: MetLife
By: customer
Wonderful Experience!
What an easy and fast user experience with Pumpkin! I recommend this insurance to all my fellow pet parents!
Insurer: Pumpkin
By: Jenna Cadwell
thumbs Up for Pets Best
"The process is so easy and the responses are very detailed. We really believe we have gotten exactly what was promised when we started our policy. Sumitting a claim is fast and easy! Thanks. "
TRY ANOTHER COMPANY, FETCH IS NO LONGER WORTH IT
The first year I had Fetch insurance it was great. Fair coverage, clear EoBs, good customer service. The second year it all went the other direction. They rejected many claims, their EoBs are cryptic, and the cost skyrocketed. I have not gotten a fraction of the payouts I should have. When I tried to cancel, they rather bullied me, in the most pleasant way [read: manipulation], to continue. TRY ANOTHER COMPANY, FETCH IS NO LONGER WORTH IT
Insurer: Fetch
By: Dody Riggs