Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Answered my questions
Christina was wonderful and made the whole process smooth
Insurer: Nationwide
By: Caroline D
Really great pet insurance
When I found out my dog had to get an emergency tooth extraction and that they may have to take out many more teeth, I was so stressed and after seeing the estimate…I was crying because I was unsure how I’d pay. But he is my dog, my heart and even if meant putting it on credit cards and maybe not get reimbursed by insurance, I scheduled it. I knew he was in pain and I couldn’t even imagine how it felt for him! The whole process was stressful and really emotionally draining. When I submitted all my documents to MetLife, I hoped for the best! Thankfully after a few days of waiting and calling, I received reimbursement and through Zelle! It came right into my bank account and I was able to pay off 80% of those bills after my deductible! Thank you so much MetLife! I am so happy I chose this insurance and that my dog is happy and healthy and healed very well! Such a smooth and easy process.
Insurer: MetLife
By: Gabbie
No Hassle Claims
"Once again, my claim experience was simple and settled as promised. In several years of having pet insurance with Pets Best, I have never had a problem or been disappointed! I have recommended Pets Best to many friends and have never received negative feedback. Thanks Pets Best for being a company that carries through on their promises. "
Excellent - 2 seperate claims for 2 fur babies
I recently had to make a claim for both of my babies. Fetch were very quick to process our kitten Tilly as we have had her insured since she was a kitten. Lily our British Shorthair we have only had her since she was almost 2. Lily’s claim related to dental work and initially it was refused due to issues with her records. Once our vet provided the records they were quick to process the review of Lily’s claim. While the process was at times frustrating the customer service was exceptional. I dealt primarily with Leanne. I feel relief. I feel safe knowing that both our babies are protected ❤️ I strongly recommend. I will be staying with Fetch ❤️ incredible. Thank you so much
Insurer: Fetch
By: Tess Li
Excellent app and easy to use claim…
Excellent app and easy to use claim process
Insurer: MetLife
By: Maritza
Highly Recommend Embrace
Well, after filing 3 claims for a total of $6549 for my cat’s intestinal blockage, I patiently waited for the 30 day wait period on a first filed claim. I have an unlimited policy covering 90% of the costs. I have to admit that after reading some of the negative reviews on here I was worried that Embrace could possibly reject my claims even though I followed all the rules and regs in regard to medical history and what’s covered and what’s not. Exactly 30 days later my claims were all processed, approved and completed and 3 business days later $5680 was deposited into my bank account. What a pleasant surprise Embrace truly is. If you follow the instructions you have no issues with your claims. All the different reps I spoke with were truly empathetic, knowledgeable and easy to get hold of. Embrace was everything I was hoping for when I purchased my policy!!! I highly recommend this insurance as vet bills can add up quickly!!
Insurer: Embrace
By: Erik Radcliffe
Very easy application process
Very easy application process. Quick response times. Clear direction on next steps and expectations.
Insurer: Nationwide
By: customer
MetLife is fast in closing the claims…
MetLife is fast in closing the claims and very responsive.
Insurer: MetLife
By: DJ