Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Karly-Professional, knowledgeable, friendly consultant
Karly was very knowledgeable, patient and helpful in walking me through all the options available for both the wellness and accident insurance. She was friendly and cheerful while explaining the different options and answering my many questions. It was a lot of information and she definitely helped me make an informed decision. I am very confident in my choice due to the knowledge I acquired while talking with Karly.
Insurer: Fetch
By: Ann Marie Bradley Shannon
Their policy: "Deny, Deny, Deny"
Every claim that I made was at first denied. I had to call Spot and fight with them each time in order to get any payment at all. And this after turning in invoices that clearly stated annual exams, vaccines, fecal tests, etc. They claimed I turned in an invoice for vitamins. I only turned in two claims while with Spot and both were denied and then paid after I called them and complained.
Insurer: Spot
By: Darci
Claim was processed incorrectly and I…
Claims take a long time to approve. My most recent claim was processed incorrectly and I had to have a supervisor review which made the process even longer
Insurer: MetLife
By: customer
Fetch Pet Ins - Positive Experience
I am writing to share my positive experience with Fetch Pet Insurance. I appreciate how easy it has been to manage my policy changes and how responsive the team is whenever I have questions. While we fortunately haven't needed to use our policy for accidents or illnesses yet, we have found the wellness plans for both of our pets to be very valuable. Additionally, the Fetch pharmacy service has been incredibly helpful; having flea, tick, and heartworm medications shipped directly to my door—with the option to add supplements—is a great convenience. I am very impressed with the comprehensive range of options Fetch provides, from medical coverage and pharmacy services to the new Fetch perks for food and supplies. Thank you Fabrice for all your help! Stormy the DSH Cat & Stella the Hound Mix
Insurer: Fetch
By: Billy Fillmore Jr
Pet's Best
We have Pet's Best for a couple of years now. We had decided to take out the insurance on our two youngest dogs. We never had this type of insurance before , so we were initially a little skeptical. It turned out to be a good relationship. The App makes all the difference in the world. After submission of a claim, if there is an issue then they keep you in the loop as to what is going on with the claim, which is much appreciated.
Insurer: Pets Best
By: Cathy Laferriere
Hazel
experience was quick and easy and trouble free
Insurer: MetLife
By: REGINALD ISAAC
I signed up with Embrace over 10 years…
I signed up with Embrace over 10 years ago. I insure 2 cats and 2 dogs. More for the dogs as our cats are indoor cats. The Wellness program is great! All their shots and checkups are covered. I just had an injury claim to our 4-year mini-Poodle. They covered everything! He's coming along great. The staff was so compassionate and understanding. They truly love their job! Anna was great! As long as we have animals, we will have Embrace!!
Insurer: Embrace
By: Mike Bowerman
This is my third animal to cover with…
This is my third animal to cover with your insurance. I lost my Lola Bear to Cushing's in Oct 2025 and we rescued Henly from a rescue near Knoxville, TN. Your ins covers my risk factors on my dog at a good price. Every time I have called in your people are super helpful and knowledgeable. I trust yall with my fur kids
Insurer: Nationwide
By: Charlels Strange
So easy to put a claim in
So easy to put a claim in. Very helpful customer service
Insurer: ASPCA
By: Nick Balzano
The forms were very easy and…
The forms were very easy and understandable. The comparison between the 3 insurances were also clear and easy to compare.
Insurer: MetLife
By: Jesus