Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Easy to file a claim and settle claims
Easy to file a claim and settle claims. Pet insurance made easier to navigate through a difficult time.
Insurer: Prudent Pet
By: Anthony Nguyen
$1,500 vs $10K saved our boy!
We recently had to go through quite the ordeal with our 10yo lab, Bon. He had a slipped disc the week before Christmas. Thankfully, with Trupanion Vet-Direct Pay we were able to get our boy an MRI and surgery without trying to figure out how to pay a $10K+ MRI/Surgery/Hospitalization costs. Trupanion pre-approved the costs and we were only responsible for a small deposit of what wasn’t covered. This saved my guy from suffering through pain management and eventually becoming paralyzed. I’ll never not have Trupanion!
Insurer: Trupanion
By: Joy
It usually eventually pays but they…
It usually eventually pays but they make you jump through hoops to prove what you had done was true even with vet soap motes. All people on phone are extremely helpful and kind.
Insurer: MetLife
By: customer Dorine
Our small Chhuahua Pebbbles had 5…
Our small Chhuahua Pebbbles had 5 strokes last week after being attacked by another dog. Pet Emergency in Palm Beach Gardens Florida had her in minutes. The team of doctor and assistants did a fantastic job of gettin her on her feet. They kept her 24 hours and administered exceptional care. We filed a claim true Pet Emergency and the claim was settle within minutes. We have been with Trupanion for several years and have nothing but praise for the servce and customer care, especilly in time of needs.We highly recommend.
Insurer: Trupanion
By: Bob Armand
Very easy to submit a claim
Very easy to submit a claim, and it was handled quickly.
Insurer: Pumpkin
By: David Wolff
Quick and easy to sigh up
Quick and easy to sigh up. The prices are very affordable and the policy offers more than a lot of other companies.
Insurer: MetLife
By: Debora Dolfi
Signing up was easy
Signing up was easy, Darren was courteous and answered all my questions!
Insurer: Nationwide
By: Vincent
The documents were mislabeled after…
The documents were mislabeled after they were uploaded which caused my full claim not to be paid out on the first review. It took multiple calls for them to finally get it correct.
Insurer: MetLife
By: customer
Some of the worst customer service I've…
Some of the worst customer service I've ever experienced. In an emergency situation I was told by the online chat agent that I needed to speak with a supervisor over the phone and that I would get a call from them in, at most, 48 hours, which was already frustrating, but that I was listed as priority since it was an emergency so it would probably only be 4 or 5 hours. It actually took them 8 days. 8 working days. Completely useless. They were rude, dismissive, and actually found some pretty creative ways to make everything worse, such as cancelling my refund cheque (which took 6 weeks to arrive) the day before it arrived, just to then issue another one (which took another 6 weeks to arrive). If you want a company that actually cares about pets or humans, this is not it.
Insurer: Fetch Canada
By: Meghan Macdougall
Easy to work with
Easy to work with, prompt response.
Insurer: Spot
By: Patty Hawkins