Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Ease of use
I received great on phone support and found the site easy to navigate.
Insurer: ASPCA
By: Norris Barsky
Every single claim I have submitted has…
Every single claim I have submitted has been rejected for one stylus reason or another!!! I’ve been lied to, fed false information and have had all my calls and emails gone unanswered!!! My advise…don’t use this SCAM company for your Pets Insurance!!!! Worse mistake of my life!!!!
Insurer: Pets Best
By: Susan Vitta
I canceled my insurance immediately and…
I canceled my insurance immediately and they still haven't refunded my money
Insurer: Nationwide
By: Lori Anderson
Worth every penny
A good policy is nothing if the insurance company fights claims or is unclear in any way. I’ve had 100% clarity, defined expectations and absolutely no headaches when claims need to be filed. I’ve recommend spot to friends and family, for their amazing coverage and exceptional service.
Insurer: Spot
By: Nicole Regan
Sidney my Lil Girl…Happy Cat
My cat Sidney had surgery for a bladder stone. I submitted my claims to Spot Ins. and they are processing those claims as we speak! Very helpful. I didn’t have preventive. Only Accident snd Illness, but they paid for most of the surgery! Very happy about the results!! I did have to push them to view my case! Very Impressed tho, fast results. 5 stars!!
Insurer: Spot
By: Debra R.
The agent clearly explained the…
The agent clearly explained the services I would receive and how I would pay for them.
Insurer: Nationwide
By: Mrs. S Smith
Less anxiety, more coverage
Easy to submit a claim. Easy to upload paperwork needed. Very quick turn around for reimbursement. Took some of the anxiety out of going to the vet.
Insurer: Spot
By: Erika
The Best Pet Insurance Experience!
It’s always a SHOCK when I receive the vet costs! I am so grateful that I have Met Life Pet Insurance…..the ease of filing the claim, the rapid response to let me know it was received & how quickly the claims are processed! I can NEVER say enough wonderful comments on your company & services!
Insurer: MetLife
By: Deborah
The first time filing a claim took a…
The first time filing a claim took a bit to understand the process and submit everything needed Didn’t take long and I believe within a week I received notice that claim had been reviewed and they were processing a payment to me. Ever since then very fast procedures any phone calls I’ve had to make have with questions or all answers quickly and hopefully
Insurer: MetLife
By: Leslie J
The helpfulness of the staff
The helpfulness of the staff. The quick turn around was awesome! Thank you
Insurer: MetLife
By: Cheryl Lopez