Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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I’m very happy with our spot pet…
I’m very happy with our spot pet insurance. Their customer service is very helpful. They process the claims quickly!
Insurer: Spot
By: Wendy Bergman
Great pet insurance!
Great pet insurance! Outstanding customer support.
Insurer: MetLife
By: Laura Soman
Customer experience
Customer experience wirh all of the representatives at metlife. Plan offered and price
Insurer: MetLife
By: Nancy Baumeister
I have never had a problem with getting…
I have never had a problem with getting help with question. Always so polite and very helpful.
Insurer: Embrace
By: Johnnie Newman
I love MetLife Pet insurance!
I have recommended MetLife Pet to so many friends. Even to strangers in the veterinary office. They are so easy to work with. I love how easy it is to file a claim on line and the reimbursement is quick. (So much better than my Medicare Advantage plan with Aetna!).
Insurer: MetLife
By: Betty Williams
Always a great experience with pumpkin
Always a great experience with pumpkin. Great customer service
Insurer: Pumpkin
By: Jeanine Duda
Pumpkin insurance meets and exceeds
Pumpkin insurance meets and exceeds my expectations for my pet. It is straightforward when it comes to claims based on my policy. You pick the level of reimbursement when you sign up. Pumpkin follows through without any hassle and quickly reimburses you. This is a high priority for most people. Kudos to Pumpkin for giving customers peace of mind during a stressful event.
Insurer: Pumpkin
By: Kim B.
You have to jump through hoops to cancel
I got Fetch Pet Insurance for my dogs first year. I used it only a few times so, I decided to cancel. I emailed them to cancel as I work during thier hours. They REFUSE to cancel unless I talk to a sales rep on the phone. I have never had such an issue with a company in my life.
Insurer: Fetch Canada
By: Jennifer Day
Pumpkin has made it very easy to upload…
Pumpkin has made it very easy to upload medical bills and get reimbursed. They are very responsive with any questions or issues. It’s a pleasure to do business with them.
Insurer: Pumpkin
By: Debra
Best service!
I was given the best customer service by Kieth and he was very straightforward with helping me understand the policy I have better! Very professional and efficient customer service! I would recommend this insurance to anyone with a pet! They have helped me so much with making sure my cat is getting the best health coverage and insuring the needs she may need in any situation. 10 out of 10 for best customer service and affordable coverage!
Insurer: MetLife
By: Alejandra