Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Easy to file
My dog needed to go to emergency Vet twice because he ate a dead iguana on the side of the road which can be deadly. Spot Hero was so easy to file a claim with and quick to reimburse
Insurer: Spot
By: Betty J Fink
What are wonderful team of doctors and aides. We recommend this team to all loving pet owners❤️
I have nothing but praise on how they handled the seizure of our dog pebbles. From the minute, we got there with our precious pebble. They took over and got her back on her feet in a matter of minutes from that point and for the next 36 hours they administered care to ensure that the seizure will not recapping and to protect her from serious injuries. Thank you to all the staff and the care and love you gave to our precious girl.
Insurer: Trupanion
By: Robert Armand
Simply THE best
We have recently experienced a very stressful period with our dog. Over the more than 2 months it has taken to help him successfully recover, ASPCA Pet Health Insurance has nothing short of a blessing! Previously, we did not insure pets, but now being retired and on a limited/fixed income, decided to when we added Rufus to our little family. During this difficult time, ASPCA was amazing. The claim filing process is simple, the response time is outstanding, and the coverage is superb AND affordable! We live in true "dog lover country" here and I recommend ASPCA whenever I can!! In a time of automated/AI driven unresponsive service providers, it has been a joy to quickly and EASILY reach a real person when necessary and get clear, concise assistance. THANK YOU for providing THE best customer service!
Insurer: ASPCA
By: Charmene Wellerritter
Better than I could have hoped for
My dog Georgie has been plagued with injuries and illnesses throughout her life. Having Per Best insurance has allowed me to provide Georgie with the best possible care. Pet Best’s claims process is incredibly easy. They’re timely with reimbursements and have communicated with me at every step of the way.. I have recommended Pet Best to every pet owner I know. It is refreshing to work with a company that actually makes my life easier.
Pets Best Came Through for Our Golden Retriever's Dental Need
Well, it all started with something we weren't expecting - our Golden Retriever Teddy somehow had the tip of his right canine tooth break off. Our guy's health has always been a top concern for us, and we've always supported it by including Pets Best insurance in his care. His plan has always been there, but we had never had a need until now. Our regular Vet referred us to a canine dental specialist since the canine tooth is a critical tooth in the health of a dog. Our dental specialist said we were seeing them at the right time and the tooth could be saved. Well, who knew dogs could get a root canal and crown? We sure didn't, but we are glad our dentist was able to save Teddy's tooth. Come to find out many of the staff at the doggie dental office also rely on Pets Best for their own pets. Our paperwork was well prepared and the submittal process with Pets Best was very easy. We were kept informed via both email and status reported via the app on our phone. While it took a couple of weeks to process, the procedure was approved and we were reimbursed. Yes, we were happy that Pets Best fulfilled the claim... it makes us feel like they understand how important our pet's health is to us, and being there when we really needed it helps keep our family financially stable. Pets Best has been a good investment for us, and certainly a good investment for our pup Teddy. Thank you!
Really fast procedure and affordable
Great business love the help they offer for our puppies
Insurer: Nationwide
By: custumer
Reliable and Caring Pet Insurance
I highly recommend this pet insurance. The service they provide is excellent, and it gives me real peace of mind knowing my dogs are protected. Whenever I’ve needed support, the process has been smooth and the team has been very helpful. It truly feels like they care about the well-being of our pets. You can trust that your furry family members will be well taken care of.
Insurer: Pets Best
By: Cleber
I didn't expect to feel this supported…
I didn't expect to feel this supported by an insurance company, but my experience with my pet insurance has honestly been a breath of fresh air. From the moment I signed up all 3 of our dogs, we felt like we weren’t just another policy number-they treated us like someone whose home and peace of mind actually mattered. Every question I had was met with patience and clarity. Every interaction felt reassuring. And in a world where dealing with insurance can feel cold or complicated, they made everything surprisingly easy and genuinely comforting. Any issues with a claim they simply ask for more information which we provide and it’s taken care of quickly. Most claims are processed and paid within days. I could not recommend them enough, I love my experience with them.
Insurer: Healthy Paws
By: J Miller