Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws is great
Healthy Paws is great. The claims are processed quickly and it is comforting to know that they care and want to make sure you are satisfied. Their response to email question are quick also. Very happy I choose Healthy Paws when I got my dog. Thank you Healthy Paws for being there when Butler needed you
Insurer: Healthy Paws
By: Paul
Your customer service have NEVER let me…
Your customer service have NEVER let me down. Every person I've spoken with has been kind, knowledgeable and so helpful. I love working with your company. I PRAY that you never change. I know INSURANCE has a stigma, I'm hoping that EMBRACE actually stays COOL -- making pets just AS important as their bottom line!
Insurer: Embrace
By: Evelyne Hennick
Spot Pet Insurance - Quick and Honest
Spot Pet Insurance pays out what they say they will cover and claims are processed quickly. I appreciate their help in my dog's care.
Insurer: Spot
By: Amy Cope
Excellent Pet Insurance
I've had this insurance for my dog since he was 6 months old and he is now 12. Yes, the premiums start out low and slowly increase yearly. With that being said, this company is excellent at paying out the claims. It's very easy to submit a claim and the payout is usually about 3 weeks you will have your money back, and it's 80 per cent of what you paid. These past few years have been rough for our dog. He started out a few years ago with a torn ACL and heart condition to which he needs an echo every 6 months and medication. He had the surgery to repair his knee and Fetch paid us back 80 per cent. It made a huge difference. This year with Fetch, we actually almost met our annual limit of $15,000. Our dog had a cancerous tumor, tore the ACL on his other leg, needed a CT Scan, echos, plus consults with surgeons and oncologists. The cost of the 2 surgeries, one to repair the ACL and the other to remove the cancerous tumor, was about $6,900. Fetch sent us a check for $5,548 just a few weeks later. Amazing. They are very consistent and the customer service is excellent. Don't listen to the negative reviews. The premiums are going to increase as your dog ages, but it is well worth it when you have a few rough years like we have had with our dog. Also, I get my dogs medication through the Fetch Pet Pharmacy and instead of paying $100 a month, I pay only $20 a month after submitting the receipt, they send me the money. When you get pet insurance you have to think about the future. When dogs reach a certain age, they get sick. This is an excellent pet insurance.
Insurer: Fetch
By: Melissa
I've dealt with them several times and…
I've dealt with them several times and have found them to be VERY SLOW in processing claims. Additionally, they say they've paid a claim and it takes forever to actually receive it. Also, when asked why it takes so long, they simply say "short staffed." I made the comment, "maybe I should have considered a different pet insurer," their response was simply, "that's totally up to you. I guess they figure that one less client means less claims to process. I would seriously suggest that you consider other pet insurance options.
Insurer: Pets Best
By: Todd Rebillot
Great service & caring
Embrace has always been wonderful and easy to deal with. Claim submission is a breeze and everyone I have ever spoken with is polite & professional. They are also very caring for our Dogs. Highly Recommended
Insurer: Embrace
By: Adam Silva
Super Kind Customer Service Rep!
When there was an issue getting a new policy added to my account on the website, Carly was an absolute lifesaver! She was very kind and quick at getting everything set up. Quick and painless!
Insurer: Fetch
By: Willow
Embrace Coverage
Our cat has been experiencing health issues recently, some of which are serious. Embrace has reimbursed us for sll of the claims we have submitted to them. I am very satified with this company.
Insurer: Embrace
By: Janis Ritter
The agent explained everything so I…
The agent explained everything so I could understand and was very courteous and helpful.
Insurer: Prudent Pet
By: mrcleangmail.com