Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Great experience!
Claims are reviewed quickly, any time I call customer service the people are helpful, knowledgeable and kind.
Insurer: MetLife
By: Brittany Rice
Pumpkin Insurance Highly Recommended for our furry friends
As a proud dog mom to a miniature schnauzer named Paco, I take his health and wellbeing very seriously. When Paco was about 12 months old, I decided to purchase pet insurance, and I chose Pumpkin because of the flexibility and coverage they offer. One of the main reasons I selected Pumpkin is that the insurance is recognized statewide, which is very helpful for people who may relocate and don’t want the hassle of changing providers. They also offer multiple plan options beyond the standard package, including preventative care. I opted for the preventative care plan along with the 90% reimbursement option, which has worked very well for us. Pumpkin’s pricing is incredibly reasonable, and the claims reimbursement process is very timely. I have found the turnaround time for refunds to be quite fast, and their claims department has been efficient. Customer service has also been excellent. Anytime I have had questions or concerns, the representatives have been knowledgeable and helpful. If I’m unsure whether a cost will be covered, Pumpkin offers a review process where they can estimate what portion of the claim would likely be reimbursed. I typically receive responses within 24 hours. Overall, my experience has been very positive. I would highly recommend Pumpkin Insurance to any pet owner, especially those who value flexibility, responsive customer service, and reliable coverage for their pet.
Insurer: Pumpkin
By: customer
Pets Best
Pets Best insurance was with me from day one of my Newfoundland s life and I never had one single problem. They truly are Pets Bets! He lived to be almost 10!
"I cannot thank Trupanion enough for…
"I cannot thank Trupanion enough for their exceptional service. their claims team was proactive and communicative. The process was fast, and they explained everything clearly.
Insurer: Trupanion
By: Pedro Moya
Prompt reimbursements
Prompt reimbursements, reasonable prices, flawless service. Never been declined on a claim.
Insurer: ASPCA
By: Tiara W
Great plans and easy to file claims
Website is easy to use. Explanations of different plans is clear and several choices of coverage. My past experience with Nationwide was great. I had a cat who got sick and passed away suddenly in July. My claim was promptly taken care of with no issues and policy canceled. Very helpful while going through loss of pet.
Insurer: Nationwide
By: Pam
Pets Best Insurance is Awesome
Very happy with the insurance and easy to send claims and receive refunds. I have referred insurance to family and friends and their happy.
Easy and fast claims
The app makes everything easy to submit claims for my cat's vet bills. I just take a picture of the invoice and upload it to the claims submission. It took about a week from submission date to reimbursement.
Appreciative Pet Parent
Yesterday morning, Onyx, my beloved furbaby of 16 years passed away. Since she was 4 years old we have had Trupanion insurance. When I say that this company is phenomenal, I truly sincerely mean it. I would give them 100 stars if allowed. No matter what health challenges, including Osteosarcoma cancer my baby went through, Trupanion was there. I would not have been able to care for her the way that I did without them. I feel that their financial support, along with many years of love is what allowed this little mixed lab who left footprints on my heart to live as long as she did. If you are reading this, and you have a furbaby, I HIGHLY recommend looking into Trupanion. They are excellent in every way. Friendly, courteous, and compassionate. Thank you Trupanion for helping me to raise Onyx along her journey towards the Rainbow Bridge.
Insurer: Trupanion
By: CM
Would Recommend
Very easy to navigate and prompt reimbursement
Insurer: ASPCA
By: BARBARA DEUTSCH