Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Fast and friendly service from professional staff
It is a pleasant experience calling about my claims. The representatives are very professional and resolved my problems quickly. They also gave me better suggestions. Excellent company and excellent staff.
Insurer: MetLife
By: Rainbowfish
I was impressed then I wasn’t
I was impressed with them but after just 1 year their rates went up! Not just a little either. I now pay $60 more a month. They blamed it on the vet raising their prices but I ask my vet and they said their prices have remained the same. My older dog had to have some dental surgery and it was a tad pricey and to me they are like any insurance company that as soon as you file a claim on them, they will raise your policy and that’s what they did then they’ll lie to you and tell you this is why they did it. Trust me I was P.O. Stated that they sent an email out saying that the prices were going out, but I never got anything. I went back through all my emails. I got nothing.. they raised one of my animals so for a total of 60 more dollars a month which they think people are rich I guess and they don’t really care if you leave them or not I’m telling you right now just now after a year, your insurance prices will go up regardless.
Insurer: MetLife
By: Roxane Luna
Wonderful Support Until a Policy Miscommunication
I was with Pets Best for several years and they were wonderful — they helped keep my dog Princess healthy and covered many of her treatments without issue. I’m genuinely grateful for that. However, when I lost my job and had to leave the country for a few months, I was told over the phone that I could reactivate my coverage once I returned. Unfortunately, when I came back, I was told that wasn’t possible. I understand policies have rules, but if a representative gives that kind of information, it should be honored. It’s disappointing because I truly trusted Pets Best and wanted to continue with them. I still think they’re a good company overall, but my experience shows they need to be more consistent and transparent with what they tell their customers.
Just slow and not the best insurance
Claim processing is rather slow. Customer service is rather slow. I should’ve done more research before signing up with them because now that I know there are definitely other insurance companies that are better and at this point I’m kind of stuck with them because another insurance company won’t cover anything that’s already been covered they can consider it pre-existing so my dog deals with allergies and if I go to a different insurance company, they won’t cover the allergy treatments now. But at least it is some insurance and it’s somewhat covered so at least I’m getting something back although at a delayed pace and not at a high rate.
Insurer: Pets Best
By: JLee
Best Pet Insurance
Pets Best is true to its name. It is easy to file and they respond immediately.
Easy to submit claim
Easy to submit claim. However, I just submitted it and haven’t gotten an approval yet so I can’t speak if it was actually approved.
Insurer: Embrace
By: Vicky G
wonderful service and an easy web site…
wonderful service and an easy web site to use
Insurer: Embrace
By: Edmund Piccolino
Superb pet insurance
I did a great deal of research when considering pet insurance. I went with MetLife and have been very pleased. Its easy to file a claim, they're very responsive and quick. I like the fact that I can adjust my coverage up or down annually according to my needs, and can even carry over some of what I haven't used.
Insurer: MetLife
By: Mimi
Great experience, simple instructions & good customer service
I’ve been using MetLife since our dog was a puppy and the experience has always been great. It is easy, simple and quick to file claims. The instructions are super clear and the new app is very user friendly.
Insurer: MetLife
By: Maria A R
Great service and coverage.
Great service and coverage.
Insurer: MetLife
By: customer