Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Trupanion allowed us to focus on what mattered most, getting our baby the care he needed.
Trupanion took away the stress of an additional financial burden and allowed us to focus on what truly mattered the most, making sure our baby got the care he needed and was able to come home to us healthy. I've long been a believer in Pet Insurance, but our experience this past weekend made a firm believer out of my husband as well. Our emergency vet was able to submit the claims to insurance before payments were made on our end. This allowed us to just pay our co-insurance. Trupanion also pre-approved the entire deposit that was necessary for our boy to receive his care. We were able to leave him with the best team without paying a dime of the deposit. It made what was already a terrifying and dreadful experience just a little bit easier to weather. Thank you Trupanion!
Insurer: Trupanion
By: Katie
Considering other insurance now
I usually appreciate the promptness in reimbursement, but this last time came with issues. For whatever reason, a paper check was issued instead of the usual Zelle method. It was impossible to contact customer service over the phone and an email attempt resulted in a similar dead end. Not sure what I’m paying for now.
Insurer: MetLife
By: Xari Mejia
Fetch Pet Insurance was very good to…
Fetch Pet Insurance was very good to work with for my dog's recent surgery. My claim was processed smoothly and efficiently. I received my reimbursement in a timely manner. I highly recommend this company.
Insurer: Fetch
By: Dixie
Terica was very knowledgeable
Terica was very knowledgeable, helpful, professional and patient with my many questions. I was shopping different pet insurance options and you really fit my needs but Terica also had a lot to do with my decision.
Insurer: Nationwide
By: Cathy Creany
I have yet to have a claim approved…
I have yet to have a claim approved they always find some loophole to deny the claims. I’ve called to get clarification and the best they can do it read off a script. I say “does this qualify” and they say well it depends if it qualifies. I requested to be given the documents they are reading that states what is covered (since the policy document is missing details) but they can’t because “it’s internal only”.
Insurer: Spot
By: nick linder
Trupanion the only insurance company you need!
Trupanion is the best place to insure your babies! They are quick and so understanding! I am so glad we went with them.
Insurer: Trupanion
By: Sandra
I just signed up my three fur babies…
I just signed up my three fur babies today. I’ve been hunting for pet insurance and landed on Fetch due to reviews, coverage, and cost. I did see negative reviews for the app, but learned that I don’t really need it to receive reimbursements. Aileen was super helpful and explained everything in detail. She was very easy to talk to and ultimately was the final plus I needed to officially sign up. Day one, so far so good.
Insurer: Fetch
By: Susan
Very easy
Very easy, fast, and all insurance information is clearly explained.
Insurer: Sonnet
By: Ellyson Henrique Cesar
Cooper's Claims
"Cooper had an urgent situation that required surgery. I submitted my claim through the Pets Best portal and within a short time I had confirmation that the claim was received and was in review. I did not need to provide any additional information, and the reimbursement was deposited into my bank account within 7-10 days. It was a smooth, and stress-free claims experience.
Insurer: Pets Best
Veterinarian: Happy Paws Pet Hospital - Affordable Vet Clinic Las Vegas
By: Sherrie