Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Ok so I had just adopted my first pet…
Ok so I had just adopted my first pet and well I google pet stuff and I saw pet insurance which I have no knowledge of that , since it's my first dog So my pet got an upset stomach or indigestion, and and well I s not my husband to the vet And our bill was 650 and I sent the claim, and to my surprise, apparently they went based the soap notes my husband was scared and wanted our pet treated quick so he told the vet he had been throwing up and bla bla for about 2 week, so apparently that's y the ins didn't cover , because the dog got sick before the insurance kicked in, which is so stupid, I can buy a life ins today and not be sick, all of a sudden I die with a heart attack, will I be covered or no cause I died before ins. Kicked in, so my question is why keep the policy if I'm gonna be paying every bill out of pocket, deductible is 250,and the 2 visits I've gone to only part was taken off which I don't get how many Drs visits should I make before deductible kicks in, plus I'm stuck with the 6hundred plus bill, this is absurd and popusterous, then I call to ask question and no one knows how to explain, and there is more ins, companies I sure will check them out
Insurer: MetLife
By: Veronica Garcia
Easy to upload receipts
Easy to upload receipts. I got prompt notification of the claim being received and under review. Then my reimbursement followed within 7 days. Met Life makes it easy! I highly recommend.
Insurer: MetLife
By: Vicki Vickers
Never an issue and quick turnaround…
Never an issue and quick turnaround time I have recommended MetLife pet insurance to everyone on my cavapoo Facebook site!
Insurer: MetLife
By: Bernie
Met Life for pets is the Best !! Met Life is a great company and we have…
Met Life is a great company and we have had the best experience with all of the customer service, online claim submittal and processing. Highly recommend. this our third year with policies on 1 dog and 2 cats.
Insurer: MetLife
By: Bonnie Mackenzie
Generally good, but can be trigger happy on denials
Generally they have been responsive and approved claims but I had to fight an early denial on a basis that made no sense and took a significant amount of work and time to get overturned once escalated.
Insurer: Pumpkin
By: Keith
The company rep Rebecca provided useful…
The company rep Rebecca provided useful information and answered all of my questions. She was personable and professional.
Insurer: Prudent Pet
By: Susan
Be cautious of Figo's policies
If you’re thinking about getting pet insurance through Figo, I’m begging you to hear my story first. I took out a policy with them in September for both of our miniature schnauzers. One of them had been dealing with allergies, and I wanted to make sure we were doing everything we could to keep him healthy and protected. Then, out of nowhere, our sweet dog was diagnosed in November with a rare and devastating form of cancer—something we never could have prepared for. It was a shock, and all we wanted was to get him the care he needed. But when we filed our claims with Figo, hoping the insurance we’d been faithfully paying for would help, they denied every single one. They labeled everything as “pre-existing,” even though the cancer was diagnosed months after our policy began and confirmed by our veterinarian. It felt like they were looking for any excuse to say no. Because of those denials, the costs piled up quickly. We did everything we could for him, and thankfully we were able to cover the bills—but I kept thinking about families who couldn’t. No one should ever have to choose between paying their bills and saving their pet’s life. The hardest part came when our beloved dog lost his battle with cancer. In the middle of grieving, I submitted a claim for his final expenses, hoping at the very least they would honor that. They denied it too. That last denial was like a final blow. Figo has been the most disappointing and heartbreaking insurance experience I’ve ever had. My hope in sharing this is simple: to spare someone else from going through what we did. If your pet is sick or suddenly faces something serious, you need an insurance company that will stand by you—not one that turns away when you need them most.
Insurer: Figo
By: Jonathan Fisher
Excellent custom services
Excellent custom services, the rep was well versed in details of the policy. No hard sell, just good communication.
Insurer: Prudent Pet
By: Susan
Questions are always answered and…
Questions are always answered and submitting claims are easy and received payment quickly.
Insurer: MetLife
By: customer
Darren was super helpful!
Darren was super helpful! We followed up with my case a couple of days after our first call, and he walked me through the process, answered all my questions, and was very patient with the information I needed to gather.
Insurer: Nationwide
By: Gustavo PP