Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Dependable
Dependable, easy upload requested paperwork, received ample updates via eamail, payment in satisfactory timeframe. Considered looking into cheaper pet insurance but I feel for the above reasons I'm staying with MetLife Pet Insurance for Bourbon's care
Insurer: MetLife
By: Susan Boyles
We've trusted Trupanion for years
We've had Trupanion for years, for many pets, and I recommend them to everyone. They review claims so quickly that they often pay their portion to the vet before I can check out, lowering my bill before I even leave the office. We've never had any reason to fight them over anything because they pay when they're supposed to. Keep in mind that we insure our pets from infancy, so we've never had to deal with any "preexisting condition" limitations. Trupanion has always done right by us and our pets, from periodontal disease to cancer, and it's a wonderful relief to know that our pets will never be denied necessary care due to monetary concerns.
Insurer: Trupanion
By: Sylvia
I didn't have contact with anyone
I didn't have contact with anyone. I don't even think I have insurance with you guys. You never got back to me.
Insurer: Nationwide
By: Theresa kacir
Healthy Paws has consistently been…
Healthy Paws has consistently been available whenever assistance is required. They process payments promptly and operate with high efficiency. I am uncertain of how I would manage without having chosen Healthy Paws health insurance for my beloved pet. Thank you, Healthy Paws!
Insurer: Healthy Paws
By: Remedios Martin
Very happy client
I have been a Healthy Paws client for many years. They are excellent ! Claims are processed efficiently and quickly and any phone conversation or email communication has been with a friendly and knowledgeable rep. I really like that the deductible is annual, not per incident and the amount of the deductible can be chosen.
Insurer: Healthy Paws
By: Dale
Knocked it out of the park was very…
Knocked it out of the park was very helpful to was not pushy answered all my questions and I’ve heard nothing bad about your insurance company
Insurer: Nationwide
By: Kurt Wolter
Aileen was very kind and helpful
Aileen was very kind and helpful
Insurer: Fetch
By: Fahad Ayam
Aileen
Aileen was friendly and professional as she explained all my options in a very clear manner. My thanks go to her for helping me navigate my pet’s health journey.
Insurer: Fetch
By: vickijohnson
They proceed my claim with no problem
They proceed my claim with no problem. I love Trupanion. Thank You for the great service. Diana Kiniry
Insurer: Trupanion
By: Diana