Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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Easy to use
Easy to use - helpful information.
Insurer: MetLife
By: Diana Schmidt
Easy to use, quick for reimbursement
Very easy to file claims. Customer service, when I have used them, is helpful and responsive. Claims can sometimes take a bit of time, but they always do a good job of communicating what might be slowing the process down. Reimbursement is seamless too!
Insurer: Pets Best
By: Mace
Megan Hampton is what made signing up…
Megan Hampton is what made signing up for FETCH my decision. She explained and answered every question i had. I compared FETCH to all the majors, SPOT, TRUPANION, LEMONADE, FIGO, EMBRACE, ASPCA, and after speaking with MEGAN i decided this was my new home for my ROXI.
Insurer: Fetch
By: jose maldonado-hill
Very helpful and answered all my…
Very helpful and answered all my questions.
Insurer: Fetch
By: Aurora Sierra
Representatives were caring and helpful!
Representatives were caring and helpful!
Insurer: MetLife
By: customer
Mediocre
While I did not have a negative experience, Pets Best takes an exceeding long time to process claims, and I still have not received my payout from my most recent claim. I also don't like that the EOB gives you minimal information to figure out questions regarding your claim
Insurer: Pets Best
By: Austyn Stone
The Caring and supportive Company: The company shows concern for our pet…
The company shows concern for our pet Tangerine and keeps their word. Thank you. Keep up the good work.
Insurer: Pumpkin
By: Shelly
Quick and painless
Met life was fast and accurate.
Insurer: MetLife
By: Barb Gettel Personal
Emma’s Vet bills - Diabetes/Other
MetLife Pet insurance has been highly supportive and has reimbursed me for many Vet visits over the last few months. As my best friend (Miss Emma-Yellow Lab) was diagnosed with Diabetes as 10 year old dog recently. Most importantly, the exams and treatments can get expensive; I am relieved to have a strong partner and that can help improve Emma’s quality of life; and I can get financial help to cover a significant portion of Emma’s Vet bills . Thank you ❤️.
Insurer: MetLife
By: Scott W