Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Pet's Best Comes Through Again
Once again Pet's Best has my (and my dog's) back. I recently had a particularly complicated claim, and Pet's Best needed to reach out to my Vets for additional backup documentation. They communicated with me throughout the process, kept me up to date on status. Not all expenses were covered but Pet's Best clearly explained the benefits in accordance with my policy. My Vet mentioned that having the procedure has helped his life prospects and quality of life, and having this insurance helped make the decision easier. I tell all first time pet owners how having pet insurance has helped us and our dog, and that Pet's Best has been very good to work with. My wife was skeptical about buying pet insurance, but has since seen the benefits. Having the insurance has truly helped make some of the tough decisions around our dog's healthcare a little easier to make. Thanks again, Pet's Best!
Stay away from pets best
Stay away from pets best. Find a different pet insurance company. They are crooks and will rip you off. I had insurance with that company. I am sorry I did. I canceled the policy on my 3 pets because I couldn't get ahold of customer service without being on hold forever. They took money off the card I had on file when I didn't owe them a dime. I'm glad I canceled. If I needed to use the insurance I'm positive I would have problems submitting a claim and getting paid like so many other people left reviews about.
Insurer: Pets Best
By: Monica Potter
Trupanion is #1
Trupanion, imho, is the best pet insurance around! They are extremely quick and receptive and caring.
Insurer: Trupanion
By: Paige M
Rude and obnoxious customer service
Claim was denied for a medication that was always approved . Upon calling to inquire about the reasoning the trupanion. employee continually spoke over me and was extremely rude. When I would attempt to explain she interrupt. Zero empathy. Zero compassion. Zero professionalism. If I could give zero stars I would. **Their reply/response is a generic reply and has ZERO credibility. They do not care about their customers. Upon following the directions below and calling their customer service reps they had no idea what I was talking about and nothing was resolved**
Insurer: Trupanion Canada
By: Pat Wilkins
Great Pet Insurance!
It is very easy to submit a claim and if you have any questions there is always someone on the phone who can help you. I can not say enough good things about Pets Best. I am so glad we got this insurance for our dogs.
Insurer: Pets Best
By: Joe S
Terrica such a wonderful person
Terrica such a wonderful person. Explains every detail of the insurance and prices. Was interested in what I was able to afford that sure was such a wonderful experience. Also answered any questions I had it was a pleasant conversation. Thank you
Insurer: Nationwide
By: Yolanda Mendez
I was very pleased with my experience…
I was very pleased with my experience when I called in. The representative that I spoke with was very helpful. I am very pleased with Met Life.
Insurer: MetLife
By: customer
Trupanion was there for us when Buddy…
Trupanion was there for us when Buddy needed treatment, making it possible to get everything he needed to get back to being the playful pup he is. Trupanion gives us peace of mind concerning buddys treatments affordability.
Insurer: Trupanion
By: Raymond
Terrible experience
Terrible experience. Need to work on communicating.
Insurer: Pumpkin
By: Nono
My agent was super nice and patient as…
My agent was super nice and patient as I asked my questions and customized my coverage. We’re happy to be with Nationwide!
Insurer: Nationwide
By: Atheena