Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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It was a simple easy process when my…
It was a simple easy process when my dog was having a medical emergency.
Insurer: MetLife
By: Cassidy Burkett
You denied a claim stating it was…
You denied a claim stating it was preexisting when it was not. How can you preapprove it and then deny the post operative complications?
Insurer: Trupanion
By: Rita
Healthy Paws has been there for my boy since 2015
My boy has been insured since 2015 with Healthy Paws. They have been awesome and easy to work with. The process to turn in claims and get reimbursed is simple and quick. They have helped my boy through three surgeries, weekly allergy shots, odd lumps, bumps and bruises and lots of other bulldog issues. He is an old man now, he goes every Saturday for laser treatment on his old aching bones. Without Healthy Paws I would never be able for him to have something like that. I will never have another fur baby who isn’t covered by them.
Insurer: Healthy Paws
By: Christina Long
Unsaved initial quote
I spoke initially to an agent 5/1/26 who gave me a quote. I wanted to think about it over the weekend and I was told it would be saved. When I called back Monday it wasn't saved and I wound up getting a quote that we more than previous. The gentlemen Chad told me he couldn't see on his end the previous quote. This was very disappointing. Chad was great. I was just upset by the situation
Insurer: Nationwide
By: Melinda Hurst
They make the insurance claims easy…
They make the insurance claims easy with fast reimbursements. I really like this company!
Insurer: Embrace
By: Melvin Crandall
BEST Decision I’ve made for my pet
I couldn’t be more happy with my decision to insure my pet with trupanion! I am more than impressed with the care and coverage. It was the BEST decision I’ve ever made for my dog and I felt so comforted knowing I had trupanion by my side through my recent emergency. I recommend everyone to insure their pets with trupanion. The service was unmatched. They handled my care and claims immediately. Within minutes I had financial assistance that was covered on the spot. It really helped me make the decisions I wanted to to help my dog and keep me in a good place. I was considering only having trupaion for my dog through his puppy stage, but I’m so impressed I will keep it for life now!
Insurer: Trupanion
By: Jane Hobby
you guys are great
you guys are great - don't know what I would have done without you - one of my dogs had cancer twice and between the operations and the chemo pills - you guys covered most of the cost - you were a life saver and we were able to give our dog 2 more healthy happy years because of you so thank you thank you thank you
Insurer: Trupanion
By: Debra Alhante
Agent was very thoughtful and…
Agent was very thoughtful and knowledgeable of coverage for my Parrot.
Insurer: Nationwide
By: customer
Completely awful company
Completely awful company. I was a customer for less than a year, had my two german shepherds insured, been paid $0 in claims (submitted two that were denied) and was sent a letter than my rates were increasing by 40% without any logical explanation. When I emailed customer service I got a note back that said "We are sorry you are unhappy!" To move forward with cancellation we need account info. No justification or apologies for the increase, just a generic email. Terrible and would never recommend them to anyone.
Insurer: Pets Best
By: Megan
Be careful with Spot Pet Insurance.
Be careful with Spot Pet Insurance. I used Spot Pet Insurance for years but when we rehomed one of our dogs (went to my mother in law, in great hands) I tried to cancel my insurance for him and spent so much time in the portal to no avail. I had to call, sit through loops, ended up connected with an AI agent (why didn't I get that from the start? why couldn't that have been a simple chat in the portal?) I learned they don't have an online cancellation option - at all. This kind of setup feels intentionally inconvenient and not customer-friendly. I’d think twice before signing up unless you’re comfortable dealing with cancellation hurdles.
Insurer: Spot
By: Lindsey Marymont