Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Don't choose this company if you need same day service.
I was promised a direct payment to my vet clinic for my pet’s surgery, to be paid on the day of the procedure once it was completed. However, after the surgery, Healthy Paws was suddenly unable to process the direct payment as promised. I spent hours trying to reach someone who could actually explain what was going on, rather than reading from a script. In the end, I was forced to pay the full cost myself. I was reimbursed two days later, but that defeats the purpose of having pet insurance. Insurance should be there for situations where the upfront cost isn’t feasible. The lack of communication and follow-through made an already stressful situation much worse.
Insurer: Healthy Paws
By: Kelly Corbett
Great Insurance
My dog has had multiple health issues; IMHA, chronic pancreatitis and recently had a ACL repair to name a few. Healthy Paws has honored our policy every single time without issue and paid the claims within days. Very pleased with the insurance and customer service!
Insurer: Healthy Paws
By: Donna G
Don't look any further you found the best pet insurance out there...
I always rave about MetLife for pet insurance and have gotten you other customers. When a claim is submitted they are processed very quickly and money back into my act within 2 weeks usually shorter, I have had 2 other pet ins and had to fight to get my money I would say 95% of the time there are no issues at all, easy to talk to, any issues get fixed usually while I'm on the phone and the people you talk to are very pleasant. I recently had an issue with a bunch of claims that someone only uploaded the last page of the bill instead of everything I sent so all my claims were being denied... evidently they are getting fixed because I have not been able to resubmit them and claims are being processed. Metlife is the best pet insurance out there I have 6 of my 11 babies on there so far.
Insurer: MetLife
By: Valerie Bracey
Very easy to navigate the site
Very easy to navigate the site
Insurer: MetLife
By: Sandra Makhoul
From the application process
From the application process, verifying medical records and communication from Nationwide the process has been seamless.
Insurer: Nationwide
By: Mickicustomer
Metlife always helps us with care for…
Metlife always helps us with care for our pup!!
Insurer: MetLife
By: customer
Best insurance and get what you want!!
Your insurance was explained to me in detail. I was lost with so much to choose from. In the end, this wonderful lady helped me choose a plan that fit with what I wanted. Your agent deserves a ten star rating!! Wonderful, understanding and goes beyond her job requirements.
Insurer: Prudent Pet
By: Patricia Karcher
The agent was knowledgeable and…
The agent was knowledgeable and patient. Gave me options worked for my situation
Insurer: Nationwide
By: Susan GA
My claim got processed very quickly
Easy and smooth to make a claim. And fast response to my claim.
Insurer: MetLife
By: customer
It was so easy to submit a claim…
It was so easy to submit a claim through the app, and we received our reimbursement very quickly!
Insurer: MetLife
By: customer