Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Long waits on telephone
Long waits on telephone. Web site not working. Sent vet name etc yet vet has not received any request for info. Over a week waiting.
Insurer: Embrace
By: NANCY
Great service and easy to use!
Great service and easy to use!
Insurer: Nationwide
By: Eren
I called with several questions and…
I called with several questions and they were politely answered, it may not have been the answer I wanted but it was explained properly
Insurer: Trupanion
By: Gemma Brophy
Ken was very helpful
Ken was very helpful, took his time to help me add my new fur baby to the policy, asked about our older baby! Gave me his contact information should I have additional questions. Excellent customer service!
Insurer: Nationwide
By: Michelle Satterfield
You can count on Pets Best!
Their process is smooth, simple and prompt. When our Polly suffered a catastrophic, terminal illness that cost us a small fortune, they were there for us quickly! I will never forget that.
Speedy Claims Process
"My claim was filed on 4/28/26 which was the same day my cat was seen for his appointment. By that evening, we received an explanation of benefits stating that the claim was set to pay the allowed amount. One week later, the funds appeared in my bank account. Truly seamless. Very satisfied! "
Prompt reply to request for emergency care
Prompt reply to request for reimbursements for emergency care for my dog.
Insurer: Pumpkin
By: Winston
Excellent Customer Service!
I’m new to PPI however, the customer service representative MaryEllen was phenomenal! She was kind, extremely knowledgeable & informative. They have an A+ with the BBB as well:)
Insurer: Prudent Pet
By: Mitch Torres
The rep
The rep. I had was very helpful and very patient with he explanations to me. I could not have achieved the situation without her.
Insurer: Fetch
By: Evelyn Oswald
Awesome insurance for an awesome price!!!
Completely simple and easy to setup and execute. No problem. Looking forward to using your insurance company. I know my pet family members are fully covered.
Insurer: Nationwide
By: Eric