Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great customer service
Great customer service. Rebecca did a great job of answering all my questions and the company gives a person a really good value for their money.
Insurer: Prudent Pet
By: chaz.schroedergmail.com
Pets Best Used to Be The Best... Now They're More Like One of the Rest
We originally chose Pets Best over competitor products because of their reputation for simple transaction, prompt reimbursement for covered claims, and no run-arounds. And in the beginning, that's how it was. However, over the past 2 years, Pets Best has become just like every other company. It takes far long than advertised just to have them acknowledge each claim, and then there is the all-to-familiar "we're sorry your claim is taking longer than normal" email... for every. single. claim. And then I get more emails advising our claim is incomplete, for not having provided a proper invoice - which I absolutely had (not sure where they're losing our personal data and documents), so I re0=-submit the same document, receive a confirmation email of receipt.... and then weeks later... yet another "we're sorry your claim is delayed" message, as if the entire process had started over again. Customer service is quite helpful over the phone, but... again, similar to many other competitors, their hold times are extensive now (they weren't when we first started with them). There is no hustle, there is no expediency, and they now are less effective in handling claims, so they're a lot like many other competitors now and, IMHO, have lost their competitive edge. The EOBs do provide good explanations, mostly for why something might not be a covered claim, but they do provide clear information, and when something is covered, they do provide good processing... after far too extended times.
Insurer: Pets Best
By: Mike W.
This company used to be great
This company used to be great . Now the app is always down . The chat is always down . And ….. the claims take weeks and weeks and weeks to be resolved
Insurer: Pets Best
By: vanessa gaertner
Quick response
I was very impressed with how fast my claim was processed. I was reimbursed in 6 minutes. Outstanding service. Will recommend to my friends.
Insurer: Pumpkin
By: Linda
Easy and fast
Easy to use app and realistic turnaround to resolution
Insurer: MetLife
By: Chiara
Amanda is so helpful!
Amanda is so helpful!
Insurer: MetLife
By: customer
Submitted claims
I have submitted claims that, without clear justification, are being asked for additional documentation. When something is missing, the follow-up emails do not provide enough information explaining why the requested documents are important.
Insurer: MetLife
By: Herminia Gutierrez
Met Life has been very successful…
Met Life has been very successful submitting claims and standing behind their work.
Insurer: MetLife
By: customer Brenda S
Always very helpful and answer all my…
Always very helpful and answer all my questions thoroughly
Insurer: Pumpkin
By: customer