Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Great customer service
Great customer service Paid the claim quickly and Fairly
Insurer: Healthy Paws
By: Michael Guziewicz
I’m very pleased with MetLife Pet…
I’m very pleased with MetLife Pet insurance great customer service and knowledgeable. Very friendly voices on their end.
Insurer: MetLife
By: Sandra Short
Good No Pressure Experience
My representative was very polite, personable and professional.( Manny) Thank you!
Insurer: Nationwide
By: Dorothy Webber
Easy to deal with and quick responses
Easy to submit claims, claims process is straightforward, processing and payment times are reasonable.
Insurer: MetLife
By: Niki Mendrinos
Healthy Paws has always been extremely…
Healthy Paws has always been extremely responsive and often take time to follow up on our pets after treatments. Being able to go into the veterinary clinic without concern for unexpected cost is invaluable.
Insurer: Healthy Paws
By: Stephanie M.
RUN AWAY
MetLife Pet Insurance has been the most frustrating and unprofessional insurance experience I’ve ever had. I’ve been a paying customer for years. My premium increased from $145/month to $170/month this year and I’m now paying over $2,000 a year for coverage that they refuse to honor. I submitted a claim for my dog Kalista’s newly diagnosed allergies. MetLife denied it as a “pre-existing condition,” even though: She had no prior allergy symptoms (no itching, no ear infections, no skin issues). No veterinarian ever suspected allergies until the dermatology appointment on 11/21/25. The symptoms MetLife used to justify the denial were unrelated GI issues (intermittent diarrhea), which have nothing to do with skin/ear allergies. When I sent a formal written appeal with complete SOAP notes and specialist documentation, MetLife didn’t even process it as an appeal — they simply misfiled it as a new claim and denied it again without reviewing anything. When I called to fix it, I was told the only way forward was to make my veterinarians fill out yet another MetLife form, despite the fact that the records already prove the denial was based on a misinterpretation of their own policy. This came from an individual who constantly interrupted me and spoke over me. In short: They denied a legitimate claim by stretching the definition of “pre-existing” beyond anything medically reasonable. They ignored a written appeal entirely. They pushed the burden back onto already overworked veterinarians. They’re collecting $170/month while refusing to honor coverage. If you’re considering MetLife Pet Insurance, be prepared for denials, misrouted appeals, and a company that seems far more invested in avoiding payouts than supporting pet owners. I would strongly warn anyone against trusting them with your pet’s care.
Insurer: MetLife
By: Kelsey J. Linner
Amanda was a pleasure to deal with…
Amanda was a pleasure to deal with while setting up my pet insurance. She was knowledgeable, cordial and very helpful!
Insurer: Fetch Canada
By: Valerie
Full service
Full service, always respond. Great service
Insurer: MetLife
By: customer
Great coverage
Great coverage, easy to submit claim, reimbursed very timely.
Insurer: MetLife
By: Pam
They make everything easy
They make everything easy. Great customer service
Insurer: Spot
By: customer