Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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Healthy Paws was very responsive
Healthy Paws was very responsive, professional and helpful in settling the bill for a recent oral mass removal procedure for my 4 year old Border Collie.
Insurer: Healthy Paws
By: Kazi
Been waiting for this resolution for a…
Been waiting for this resolution for a year. Unable to get payment reciept confirmation, or funds sent to a different bank account. They just tell me "the payment was never sent back by bank" WELL WHERE IS THE $200 I WAS SUPPOSED TO RECIEVE. it's surely never hit my bank account. Further, the pet's best website gave vet office's that would supposedly acccept direct payment but I was quite shocked to find out that the vet had absolutely no idea what I was talking about, and all services would be paid for upfront, with reimbursement later. THE entire reason I selected pet's best was because I was under the impression they had direct payment to the vet. All a lie, all a scam. Bank has absolutely no record of payment ever being sent. The customer service people are nice, but offer no real help. Have asked for emails for confirmation or receipt of payment being sent, was told it would be emailed. Never received.
Insurer: Pets Best
By: kierstyn mckinney
Claim settled with no hassle
I submitted 3 receipts, one from my regular vet and two from the surgeon who performed my dog’s specialist consultation & pre-op & biopsy (benign!!) I waited for the biopsy results (would she need further treatment?) before submitting the claim online. I immediately got a response that my claims had been received. Within a week I received 3 payment checks. So simple and no back and forth needing more info from me or my vets. Thank you Healthy Paws for making the process so easy :)
Insurer: Healthy Paws
By: Melanie N
online tool doesn't work, horrible support
I created my home and auto quotes online, tried to buy the policy and got a generic "oops something went wrong" error on their site. Called them and they suggested to clear cache/cookies, and to try an incognito window. did all of those, none worked. Tried another browser, same problem. Called them 3 times for help. Nothing. Tried one more time and the agent said they have to escalate it to next level support which would take 14 days. FOURTEEN DAYS! I started this process two weeks before my policy renews at another provider thinking I'll have plenty of time...nope. So the agent says "ok, I suggest you look for coverage elsewhere" Wow. Is there any insurance company that doesn't suck?
Insurer: Sonnet
By: Jason Little
Cannot Say Enough Good Things
Trupanion has been great since the moment we started with them! Their claims process is straightforward and reimbursement is a quick turnaround, their customer service is wonderful, and I can tell that they genuinely care about our pets. Insurance is something you hope you never need, but when you do, it can be a lifesaver...literally. One of our dogs had an ongoing autoimmune condition, and Trupanion made the difference between us struggling to make decisions and us being able to give our boy the best life possible. We lost him recently at the age of 13, but those years were filled with more happiness that we ever would have thought possible. Part of that reason is because Trupanion gave us the peace of mind that we needed to give him the best care. Our pets are family, and they should be treated as such. I can't imagine owning a pet without a safeguard, and I would definitely recommend Trupanion to anyone for that reason!
Insurer: Trupanion
By: Abigail
Fast and transparent responses
Fast and transparent responses
Insurer: Trupanion
By: CK
Claims
Alia was super helpful with assisting me through the claims process. She helped to break down the confusing parts, answered my questions in the most gentle way, and reassured me that she was going to do her best to help me today. I highly recommend Fetch as well as it is the company I've been with for more than 2 years. They're always super sweet to talk to via phone!
Insurer: Fetch
By: Guadalupe Holguin
Amazing customer support and such quick…
Amazing customer support and such quick action on the claims. I refer spotpet to everyone who will listen!
Insurer: Spot
By: Ralph Giordano
Excellent customer service
Excellent customer service. Quick turnaround time for claims.
Insurer: Spot
By: EW