Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great experience
I recently switched from another company due to rude customer service. Pets Best was very easy to get in contact with, answered all my questions, and were polite. They paid my claim in a timely manner and without issue. I shopped around before selecting this company and they were by far the most bang for my buck.
Insurer: Pets Best
By: Lisa
Poor Premium update notice
I called to change my address bc I moved out of state. The person that was helping me updated me with a much higher premium cost than what I was currently paying. She couldn't explain to me why the cost was higher for me in Michigan vs New York, NY - one of the most expensive cities in the world. It was odd, and unsettling.
Insurer: MetLife
By: Sarah Bowman
Excellent service.
Very helpful and patient with going through the process with me. Would very much much recommend.
Insurer: Sonnet
By: Tam Nguyen
10/10 Always easy
I recommend pets best to alllll the people I know. My dog is very sensitive and the insurance is always responsive and attentive to all our claims. Very veeeey satisfied
Very fast resolution to our claim
Very fast resolution to our claim. So easy to file a claim.
Insurer: MetLife
By: Carrie
Unfortunately after 14 years of paying…
Unfortunately after 14 years of paying into Trupanion's pet insurance (with no significant claims) when the time came that we truly needed them Trupanion let us down. As our beloved Husky Loki suffered ill health in later life, coverage for her was repeatedly denied. On one occasion we submitted a bill of $618.00 and they covered only $28.00! When she finally passed Trupanion drove in the final nail by refusing to cover the cost of her cremation because she had passed away naturally and not as a result of an accident. So much is conveniently hidden away in the small print of their coverages. The mantra of all insurance companies is "Deny, deny, deny" and Trupanion is no exception.
Insurer: Trupanion Canada
By: Amrik Mattoo
So easy to deal with
It's easy to file claims and the payment comes quickly with no hassle
Insurer: Healthy Paws
By: Lorraine O.
Claims are handled quickly and support…
Claims are handled quickly and support team is awesome.
Insurer: Spot
By: SP
Healthy Paws is the best insurance…
Healthy Paws is the best insurance company. Claims are processed immediately and the reimbursement is rapid. Highly recommend this company.
Insurer: Healthy Paws
By: Lynn