Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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They made sure everything thing was…
They made sure everything thing was right and helped me.
Insurer: Spot
By: Kathy Carello
Ease of use and responsiveness.
Ease of use and responsiveness.
Insurer: MetLife
By: Mdilly
Your promptness on paying claims
Everyone I talked to was extremely helpful and courteous.
Insurer: Pumpkin
By: Lea
Customer service is very friendly and…
Customer service is very friendly and the claims are processed usually within 2 weeks.
Insurer: Spot
By: monk fish
Great Company
MetLife Pet is efficient and has OUTSTANDING CUSTOMER SERVICE! So happy to have them.
Insurer: MetLife
By: LH
Great products and very easy service
Great products and very easy service
Insurer: MetLife
By: Robin Shaye
Prompt payments
December 2025 - Spot reviewed and approved veterinary claims quickly and once I hit my cat's deductible, made prompt reimbursement payments, including on emergency veterinary care that was quite pricey. I experienced no trouble or hassle and am so far pleased with their service.
Insurer: Spot
By: CB
I love pets best overall
I love pets best overall. The only issue, which has become a major problem for me financially lately, is the time it takes to process claims. It's been taking 4 weeks before I am paid for claims which is a financial hardship for me.
Insurer: Pets Best
By: Stacy Townsend
Josh is friendly and professional!
Josh was very friendly and professional. We are new to pet insurance and just adopted a new dog. Josh was great in quickly helping us to decide on a policy that is best for our doggie Theo and answered every question we had. Thank you very much Josh for your great service!
Insurer: Fetch Canada
By: BRITTANY