Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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So Happy with this plan...
Our puppy was having problems with his trachea or esophagus. We thought he got bitten or ate something he was allergic to. We took him to the Emergency Clinic. They were awesome and the way they handled the insurance was absolutely seamless...Highly recommend.
Insurer: Trupanion
By: Tscharna Van Winkle
Thank you so much Pumpkin for being…
Thank you so much Pumpkin for being there for Oliver! Your the BEST!
Insurer: Pumpkin
By: Jake Burk
The representative Daniel was generous…
The representative Daniel was generous and confident to inform me about the the process. I took the decision to get the insurance right away because I sense that he was a trusted person. Smooth transition and I was happy after he discussed the insurance in such a way to make me feel comfortable and be insured by my new baby ( the Napper ).
Insurer: Nationwide
By: customer
Peace of mind
Pets Best Insurance gives me peace of mind for my pet’s healthcare. I know that I can provide whatever my veterinarian recommends, and my claim will be handled accurately and promptly.
I called to confirm a quote
I called to confirm a quote. The representative was very informative, patient and professional.
Insurer: Nationwide
By: customer
Pets Best lifesaver
"It has been a hard spring for our family. First we found out our older Akita mix had bone cancer which lead to a rear leg amputation. The vet felt we could get another year or so of life from her with amputation since her other back leg was solid and the cancer had not spread. A week after the amputation devastation happened, she developed GDV (bloat) and could not be saved. At the same time our shepherd mix got into a tangle which we thought was a cat (but vet thinks dog) and developed a serious leg infection. These two things were happening simultaneously and the vet bills grew. We are still fighting the infection 5 weeks later. Pets Best was quick to respond to our claim. We are thankful to have had Pets Best as our pet insurance for the past 5 years. "
Rep was excellent, great service!!!
The rep that I spoke with today, Manuel Castaneda gave great customer service and was very helpful.
Insurer: Nationwide
By: Richard Macias
Pitiful coverage
When they were Go Pet Plan, this was an awesome, reliable, consistent insurance company. After they were bought out and became Fetch, it has been a terrible experience. The coverage and customer service are terrible, the deductibles go up and copay goes down every year, and barely anything is covered anymore. I recently had an emergency, life and death, nearly $1000 vet bill for my cat. Guess how much I got back from Fetch? Less than $30 total. If you really want per insurance go to Costco or Trupanion
Insurer: Fetch Canada
By: A T
The customer support is amazing
The customer support is amazing. Knowledgeable, friendly, and empathetic. Amazing Service is hard to find nowadays, but Fetch has it. Completely happy with my Policy.
Insurer: Fetch
By: KATHY
Todd was great in helping explain our…
Todd was great in helping explain our options. He did great.
Insurer: Nationwide
By: customer