Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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Customer rep was great
Customer rep was great. Very informative and pleasant.
Insurer: Prudent Pet
By: Kevin Twohig
Easy application process.
Easy application process.
Insurer: MetLife
By: LISA MANIKOWSKI
The best experience ever
The best experience ever! The team is super quick with getting back to me.
Insurer: Pumpkin
By: Maria
Help when Needed
I was concerned about the cost of my pet insurance. Samantha was able to explain to me clearly what factors made up the charges and what I could do to manage them. I called originally planning to possibly cancel my coverage, but with her help reached a compromise I could live with.
Insurer: Fetch
By: Anthony Biscottini
Easy to understand and navigate
Easy to understand and navigate
Insurer: MetLife
By: Mary Fourth
Easy enrollment through my employer's…
Easy enrollment through my employer's LifeBalance Program.
Insurer: MetLife
By: Leigh Cathy
The service and claim was super fast…
The service and claim was super fast and accurate.
Insurer: MetLife
By: Jennifer Carr
Great service and professionalism
Great service and professionalism. I submitted my cat Orbit's bill from the emergency vet office and they processed it quickly. I did not expect this to happen to my cat and the expense was a surprise but having this insurance has been such a blessing.
Insurer: Spot
By: Michael Robertson
The few claim I had to submit was…
The few claim I had to submit was perfectly handled like promissed But had few weeks of logging issues (few months after I was abel to) for which I needed technical help for which the service desk were not abel to help needed me tech. But tech. did not call like promised until I figure it out by myself. Suggest to improve the “change password” menus in your site and the availability of tech.
Insurer: Spot
By: Arnon Alexander