Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Easy to submit claim
Easy to submit claim. Reasonable time to process it too.
Insurer: MetLife
By: Veronica F
Health insurance is important for pets, too!
Health insurance is important for people so why shouldn’t it be for pets? I never expected to use it for my young, energetic kitty but when I had to take her to the vet because she couldn’t keep anything down for a few days, I’m so glad I have it! It was easy to upload my documents in the app and I received my reimbursement within a week! MetLife Pet is great!
Insurer: MetLife
By: Jeannie
Excellent service and insurance!
Excellent service and insurance!! Quick payment, very easy to make a claim.
Insurer: Spot
By: Elsie
It was quick and easy to process…
It was quick and easy to process information online and complete.
Insurer: MetLife
By: Carmen
Easy to submit claims
Easy to submit claims. Timely responses
Insurer: Spot
By: Melissa
Fantastic customer service respresentative
Jeremy was absolutely wonderful. He explained the policy in depth. He answered all my questions. Great customer service!!
Insurer: Nationwide
By: Alda Maria Costa
Embrace is the best
Embrace is the best! Customer service is always great and they quickly resolve any issue I have.
Insurer: Embrace
By: Candy
Professional and informed
Amanda provided courteous, and succinct service as I set up coverage for a new puppy. She was informed and professional. Thanks Amanda!
Insurer: Fetch Canada
By: Jennifer Pearson
Pawsome
I had a great experience working with Josh from Fetch Pet Insurance. He was incredibly helpful, patient, and genuinely caring throughout the entire process. We discussed coverage options, pricing, and overall healthcare for my dog, Whiskey (aka Cole), and he took the time to explain everything clearly so I felt confident in my decisions. What really stood out was how attentive and understanding he was—he made sure all my questions were answered and that I chose the best plan for my pet’s needs. It’s clear he truly cares about both pets and their owners. I really appreciate his support and would highly recommend him to anyone looking into pet insurance! Thank You for being “Pawsome” Mike Beth Olivia and Michael Whiskeys new pack
Insurer: Fetch
By: Beth Wolski