Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Every time I call I get a friendly…
Every time I call I get a friendly person who is known and helpful.
Insurer: Trupanion
By: Darlene s.
Great Communications and Service!
Great Communications! Fast response! Fast reimbursement! I recommend Fetch Pet Insurance. I was very satisfied with the insurance and service.
Insurer: Fetch
By: Linda
Great customer service experiences
So far, my calls to MetLife Pet Insurance have been excellent. They’ve answered quickly, the representatives have all been based in the United States and speak very good English, and everyone has been pleasant to work with. I haven’t had to file a claim yet—hopefully I never need to—but their customer service has been great so far.
Insurer: MetLife
By: Simon H.
Quick response
This company has been great with answering all of my questions promptly. I highly recommend.
Insurer: MetLife
By: Marla Cofrancesco
I insured a 6 month puppy just over a…
I insured a 6 month puppy just over a week after adopting from a shelter. There is a waiting period for the insurance to start. The second day after the accident portion of the coverage began my puppy passed a bloody bundle of sticks and needed to be hospitalized. Embrace will not cover it as there was no specific incident in which he ate a stick (he was just crazy about eating everything after being in the shelter his whole life and it was a constant battle). I know all insurance companies make their money by denying claims but this company aligned itself with USAA and I expected the same level of quality and service. They are nothing like USAA...
Insurer: Embrace
By: Thor Uremovich
So easy to file claims through the app…
So easy to file claims through the app and track their status. I also appreciate the knowledgeable reps when I call.
Insurer: Figo
By: Jennifer
Happy new client!
I’m new to Fetch pet insurance and recently moved to Florida so I had to get a new vet too. After submitting invoice & medical records, I was reimbursed promptly. Fetch truly makes vet visit far less stressful concerning the expense! Thank you!
Insurer: Fetch
By: Vitale, Cindy
You have been the best everytime i have…
You have been the best everytime i have needed you
Insurer: Trupanion
By: Shirley
Spot denied my claim and lied about it
Spot is a a horrible health insurance company. Writing I am extremely disappointed with my experience with Spot Pet Insurance. I submitted a legitimate $389 illness claim for my 5-month-old puppy (Claim #8022893), and instead of processing it fairly, the claim was denied without any clear or accurate explanation. What is especially frustrating is that Spot claimed they requested medical records and did not receive them. That is completely inaccurate. I personally emailed the requested medical records directly to them, yet they still acted as though the documentation was never provided. As a paying customer, I expected honesty, transparency, and fair communication during the claims process. Instead, I feel like I was given misleading information and forced to fight for a claim that should have been handled properly from the beginning. Pet insurance is supposed to provide peace of mind during stressful situations with your pet, not add more frustration. Based on my experience, I cannot recommend Spot Pet Insurance
Insurer: Spot
By: Joshua Kunish
MetLife is the Worst Pet Insurance
MetLife is the worst pet insurance company that I have ever dealt with. SOAP Notes are requested for every claim. This includes claims that have always been covered. The app is broken and will not let you upload documents so you need to email them, and will be spammed with emails about missing information for days. Everything is automated and poorly run, and you are better off putting money to the side to care for your pet because MetLife is not going to reimburse you for any request and you also have to deal with their absolutely terrible claim system.
Insurer: MetLife
By: customer