Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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MUCH more trouble than it's worth
I decided to try using pet insurance for my healthy dog. After paying 3 months of premiums at $62.97 per month plus a $12 enrollment fee, my dog got sick so I brought him to the vet. I made a claim for the $99 fee. As demanded by MetLife, I uploaded 12 months of SOAP records including the visit in question. I uploaded a 2-page invoice AND the receipt for payment. What a waste of time. First MetLife contacted my vet for the same documents I had already uploaded. Then MetLife claimed my invoice was obstructed. When I called and pointed out that I submitted a two-page document, first page a plain invoice and the second page the invoice with the receipt stapled to the top, the claim rep said that was not how it was submitted. I walked her through reviewing my submission. She still implied I had submitted two claims because THEIR SYSTEM had glitched and separated the two-page document I uploaded. I was frustrated with this person so I asked for a supervisor, was put on a 10 minute hold, then they came back and said the supervisor was not available. Later she accidentally admitted she had spoken to a supervisor. I decided to cancel. THERE IS NO WAY TO CANCEL ONLINE. You need to CALL, wait on hold, ask to cancel, then they send you an email with a form you have to complete. What a waste of my time, not to mention 3 months of premiums. Oh and by the way, when I asked, she told me the claim was denied anyways :-) DO NOT DO IT!
Insurer: MetLife
By: Rebecca
I have had pet insurance with Embrace…
I have had pet insurance with Embrace for 9 months now. They are very helpful and reimburse you with in days of your claim. Very sweet and knowledgeable.
Insurer: Embrace
By: simcikmary
Very Professional
Very Professional, along with being very easy to work with.
Insurer: Pumpkin
By: Bob
I have a senior pet and it’s been a…
I have a senior pet and it’s been a challenging period. Even though her medical bills were not approved at first, I’m glad MetLife had a process to hear from me and my pet’s medical care team regarding the details and the explanations. I’m thankful her medical bills are now very thoughtfully considered and approved - thank you for giving us the peace of mind, MetLife. Appreciate it
Insurer: MetLife
By: AR
Zorro Loves Healthy Paws!
We absolutely ADORE Healthy Paws!!! We have been with them since Zorro was 4 months old and they have been a lifesaver, literally and figuratively for the past 7+ years. When Zorro got deathly ill with HGE/AHDS, Healthy Paws was very helpful and their claims process was as simple as you could ever hope for. We didn't have to worry about anything except getting Zorro healthy again. Since his immune system was compromised due to that illness 2.5 years ago, Healthy Paws has been by our side every step of the way. Their service is absolutely exceptional and we are so grateful that our vet referred us to them so many years ago. Thank you, Healthy Paws!
Insurer: Healthy Paws
By: Brigette
When I called with questions rhe…
When I called with questions rhe responses were super helpful and easy to follow. app was easy to use.
Insurer: Spot
By: Maria Pizzimenti
Helpful and thorough
Josh was very helpful and thorough. Making the process very easy.
Insurer: Fetch
By: Rachel Hefler
Quick response when I put i happy customern a claim…
Quick response when I put in a claim paid very failing. Great insurance.
Insurer: Spot
By: John Vitto
When I called
When I called, the nice customer service lady explained to me how to submit supporting documentation and the reason why the Met Life app would only accept 2 photos on my claim. I had no problem submitting the documentation by email.
Insurer: MetLife
By: customer
They have been amazing
They have been amazing
Insurer: Spot
By: Brittany Patterson