Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,542 total
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Great service!!
Great service!!! Quick resolution to my claim. I highly recommend them
Insurer: MetLife
By: Charlotte
Online & in the app
We did everything online…the website was very easy to navigate and no hidden fees…the app is just as easy to navigate to download and print pink slips…highly recommend sonnet
Insurer: Sonnet
By: Lynda
Everyone at Spot has been so helpful…
Everyone at Spot has been so helpful and understanding! I love this company and have never had any issues .
Insurer: Spot
By: Danielle Maxwell
Submit your soap notes with your receipts
No problem after submitted claims on line customer service pleasant and professional and helpful
Insurer: MetLife
By: Marion
We had a very nice experience with…
We had a very nice experience with Embrace. After we misplaced reimbursement checks, their support team quickly checked the status, confirmed they were not deposited, and issued replacements without any hassle. Everything was handled smoothly. 😄
Insurer: Embrace
By: Valerie
when looking over recent payment email…
when looking over recent payment email i noticed you used the wrong totals in charges incurred. i called and agent said check will be issued for incorrect totals and another check for corrected totals. i understand people make mistakes BUT if i didn't examine email would never have picked up on this. also, you use the discounted total instead of original charge. that is a courtesy to me as a long time Vet customer. I feel you should not use that!
Insurer: MetLife
By: Janice Levett
Satisfied Policy Holder
I've had nothing but the best results on all of my claims submitted. There was one instance where I disputed a claim. It was resubmitted and processed to my satisfaction.
Insurer: MetLife
By: Stephen Neimeister
Easy Claim Subnissions
My claim was easy to submit, and it was processed in a timely manner. The communication throughout the process was also great
Insurer: MetLife
By: Brian S
Couldn't be happier
Submitting form is very easy. Communication is wonderful. Processing the claims is very fast along with reimbursement. MetLife has exceeded my expectations.
Insurer: MetLife
By: Willys Mom