Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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When was the last time you said something nice about insurance?
Trupanion is our first experience with pet insurance but has set a bar that a lifetime of human health insurance has never come close to. Simple and understandable: I actually know what to expect up front. Quick and efficient: claim processing is quick and efficient. All but one claim has been completed in days. The one that took a few extra days was corrected within a couple days. (Caused by confusing veterinary terminology that calls the dog equivalent of pathology and autopsy the same thing. One call from the hospital confirming that she was very much alive and it was fixed. Fast reimbursement: our regular vet does electronic claims at checkout so we only pay our share. When we needed a regional specialty hospital, the reimbursement was in the bank before the credit card bill was due.
Insurer: Trupanion
By: John
Dissatisfied with account access on web and mobile.
Our dog has been Pets Best insurance member for over a month now. The mobile app does not allow me to log in to our account. It never has worked. I have deleted the app and reinstalled. Still no access. The website doesn't allow me to logon. It never has. We are getting annoyed and have discussed changing insurance. I have been calling almost weekly to get access but have not been satisfied with results.
Insurer: Pets Best
By: Jim Lester
Great service and fast
Great service and fast! I got an approval of estimated charges while I was at the emergency department. We’re so glad our pup is covered
Insurer: Trupanion
By: Janet Merritt
It's easy to upload the needed…
It's easy to upload the needed paperwork, the reimbursement is quick. Customer service is helpful.
Insurer: MetLife
By: Vicki Jurica
I have no issues with MetLife Pet…
I have no issues with MetLife Pet insurance, it’s the best coverage for my fur baby boy!! The customer service staff are extremely knowledgeable and supportive to assisting with any matter.
Insurer: MetLife
By: Tess
Do not recommend Spot; Going back to Pets Best
**EDIT** responding to Spot advising I contact customer service. I did… thus the comment the service team is misleading and not helpful. I contacted customer service two separate times and was told the wrong information. Its ok. I cancelled all policies so no future help will be needed. The claims process is confusing. The policies are not transparent. The customer service staff is unhelpful and provides misleading information.
Insurer: Spot
By: Julie Maye
Great Customer Service
Wyatt was so helpful with my renewal of my policy. He gave me options and was patient with him. Very professional and knowledgable. I would work with him again.
Insurer: Embrace
By: Marlena Diver Forst
Our First Claim…Easy and quick!
Our dog developed severe dental disease requiring numerous extractions and bone loss from an abscessed tooth. I was very happy about how easy it was to send in the bill from the vet and payment was issued in less than a week. Spot processed the claim in a fair manner and we did not have any difficulties. This was our first claim in almost three years of coverage so I wasn’t sure what to expect but am happy to say Spot provided the coverage we paid for and makes it very easy to submit your claim! Highly recommend them.
Insurer: Spot
By: Jen Ontiveros
No hassle
No hassle, fast reimburstment. Customer service is friendly and helpful. Helped save my fur baby's life.
Insurer: Pumpkin
By: Ruth
Cassie
Cassie! Helped with outstanding claims, insight with the particulars of my needs for Remi. Very kind, patient and helpful. Round of applause for an outstanding employee!!
Insurer: Embrace
By: Lesley Brooks