Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Submitting claims made my experience…
Submitting claims made my experience great but the claim process not so great. Having to deal with some claims were they're were denied at first and then finally reviewed again. Payment always came on time! it was a great experience besides the some of my claims being denied at first even if it fell under my policy
Insurer: MetLife
By: customer
Very happy with my MetLife Pet…
Very happy with my MetLife Pet Insurance. It's peace of mind. Very happy with their services. Thanks
Insurer: MetLife
By: Todd Ragel
We love MetLife insurance, so easy!
We love MetLife insurance and how responsive the team has been with our dogs insurance and claims filing and processing is so simple!
Insurer: MetLife
By: Melissa M
Great customer service and will…
Great customer service and will recommend any pet owners to go with Fetch Pet insurance. Thank you
Insurer: Fetch Canada
By: Aaron Nayar
Fast refunds
Fast refunds, so far has never denied a claim. Would highly recommend to anyone.
Insurer: MetLife
By: JB
Seamless
Seamless, easy, hassle free when submitting a claim. They have the best customer service as well!
Insurer: Spot
By: Roberta
you had fast response whrn needed and…
you had fast response whrn needed and fast return when bills were submitted for reimbursements
Insurer: Pumpkin
By: julie
I've had Metlife Pet Insurance for many…
I've had Metlife Pet Insurance for many years, and have always had very positive experiences with them. The policy works well, and the claims are put through quickly.
Insurer: MetLife
By: Janet Borg