Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Good communication
Good communication, coverage and product. They are helpful on the phone as well as a really easy to use app.
Insurer: MetLife
By: customer
Always helpful when required.
Always helpful when required.
Insurer: MetLife
By: Consumer Name
Aileen was very communicative and…
Aileen was very communicative and helpful throughout our conversation and matching my quote to the other I already have. Very helpful and nice overall!
Insurer: Fetch
By: Ashlynn Young
Amanda M was super helpful
Amanda M was super helpful and patient with helping me decide coverage and answering all my many questions. She was very friendly and personable and did not get impatient with the amount of time it was taking me to feel comfortable in my decision. I appreciate that she was genuinely caring about me, my dog, and my feeling completely comfortable with this important decision.
Insurer: Fetch
By: Anna Enger
Great company
Great company! Responds quickly and helps if needed. Claims processing is fast and easy to file!
Insurer: MetLife
By: BETTY CHEETHAM
Really appreciate the ability to talk…
Really appreciate the ability to talk with someone when I have a question. Everyone has been wonderful.
Insurer: Spot
By: Christine Mongeau
Issues with Documents and Chat Experience
I uploaded SOAP notes and then you said you didn't have them. I had to upload them again and when I was chatting with a representative and I asked for a guarantee that these would just be seen, they just ended the chat.
Insurer: MetLife
By: MM
Pumpkin has been awesome…
Pumpkin has been absolutely awesome with their customer service, support and compassion, when my Thorzie got ill. I had only just recently joined and they are still being amazing. Glad I am part of the Pumpkin insurance family.
Insurer: Pumpkin
By: Kat