Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Prompt payments
Very straight forward. Once information needed is sent over they pay promptly.
Insurer: MetLife
By: Barbara
Fetch is not easy to work with
Fetch is difficult to work with for claims, slow to respond and ultimately didn't work with us well to help cancel our policy. We moved all of our pets off of fetch insurance to Lemonade and have a much better experience there. We also told our local vet that Fetch is difficult to work with and make sure that he does not recommend it to any of his patients. Fetch also does not make it possible to cancel insurance at any time, you have to wait until the next billing date. This is different from almost every insurance.
Insurer: Fetch
By: Albert Li
Claim documentation needs to be submitted multiple times
Claim documentation submitted at least 4 times by my vet. Embrace claims they have no documentation. My vet says this is a common experience they have with Embrace. VERY FRUSTRATIING. Problems: A - in the emails to the vet, there is no claim # or policy # to match with the pet, so when the documentation is submitted, it must get lost in the many emails they get. B - the email sent to the vet are from a no-reply email so if the vet hits "repy" button, obviously the email will send BUT it will go to an unmonitored email. Embrace needs to fix these issues.
Insurer: Embrace
By: E Hicks
I cannot say enough good things about…
I cannot say enough good things about MetLife Pet Insurance!! They have been great in working on my claims and handle them very quickly too!! I’m so glad that my little Henry has good Insurance!!
Insurer: MetLife
By: Karen Bruzdoski
I was looking for insurance for my two pets
I was looking for insurance for my pets, the customer service was great. She walked me through the process, explained to me the different policies for both of my pets.
Insurer: Prudent Pet
By: Trecia
Rebecca was so helpful
Rebecca was so helpful! I was skeptical of all insurance companies due to so many concerning reviews but she made me feel more comfortable giving me so much in-depth info that made me feel ok moving forward with Prudent Pet.
Insurer: Prudent Pet
By: andreagodinmusicgmail.com
Was a little bit of back and forth with…
Was a little bit of back and forth with the company and vet, but we finally got it working. Millie is doing ok. And I am very pleased with the insurance,it’s a big financial relief.
Insurer: Healthy Paws
By: Michelle Marcotte
Very quick to respond.
Very quick to respond.
Insurer: Nationwide
By: Lynda Morrison
Great experience and user friendly app
Great experience and user friendly app. Our goldendoodles injury was looked after quickly, the claim was made and payment for the claim was made in a relatively short period of time. The app makes it easy to upload documents receipts, etc. Thank you MetLife Pet.
Insurer: MetLife
By: Leonard Gomulka
Mike was very friendly and explained…
Mike was very friendly and explained everything to me that I did not understand and made things were easy to understand that I asked him about and made me feel very comfortable getting this insurance for my dog face
Insurer: Nationwide
By: Debora Bussard