Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Derek Was a great Help
Derek gave me all the information I needed and the time to reach a decision. So far so good. (I must add that the repeated texts and emails from the company were a bit annoying)
Insurer: Prudent Pet
By: Edward Fidelman
Initial problems filing a claim.
Due to technical problems with entering my claim online (after numerous attempts), I contacted customer service via phone and obtained the email for sending my claim using that method. Two days later I was contacted with a claim number. From that point it was smooth sailing. My claim was processed and resolved to my satisfaction within a reasonable period of time.
Insurer: Fetch
By: Carolyn
Little bumpy at first when they denied…
Little bumpy at first when they denied my claim based on another pets notes, but they then rectified it once I called. Other than that issue, it's been great.
Insurer: MetLife
By: Allison S
I really appreciate Nadine
I really appreciate Nadine; she was very patient, professional, and thorough. She explained the options very well, and I secured insurance with the company.
Insurer: Fetch
By: Sabrina Barfield
Dealing with Trupanion was one of the…
Dealing with Trupanion was one of the best experiences I have ever had! They answered my phone calls immediately, and I was connected to a live agent who was able to answer all my questions and assist me with the paperwork. I filed two claims and both were settled within 18hours. Payment was sent out immediately. Everything was covered except I what knew would not be(clearly stated in my contract). After this experience, I would never have another pet insurance except Trupanion! Thank you Trupanion for making my stressful time easier.
Insurer: Trupanion
By: Don
agent was knowledgeable
agent was knowledgeable
Insurer: Fetch Canada
By: aaryan juneja
A problem came up and they labeled it…
A problem came up and they labeled it preexisting. The vet diagnosed it as something different but they still said it was preexisting. They don't mind taking your money though. Bad choice!
Insurer: Pumpkin
By: Jb
Easy use of the app
Easy use of the app. Quick service and turnaround time on claims. Smooth process.
Insurer: MetLife
By: Baker
Customer service is absolutely trash
Customer service is absolutely trash. Another predatory insurance company. I spent hours over calls and emails over 6 months trying to get these people to do their job. They kept picking new things wrong with an invoice even though it was the same invoice. Like saying the invoice cant have handwriting on it, which it didnt. Then they said the writing was not legible, even though it was clearly a typed and printed invoice. Took 6 months to get reimbursement all while they of course continued collecting my money. Right on time. This is not a good service. They don't help. You have to work and work to get these unprofessional losers to do literally the thing they exist for. Terrible customer service and equally bad just service I guess.
Insurer: Pets Best
By: Taylor Rodriguez
Since I have had my pets insured by…
Since I have had my pets insured by MetLife Pet Insurance, I have had peace of mind, knowing that my pets could get needed medical attention, especially in an emergency. This has happened with two of my pets: My pup Juliet’s life was saved by emergency surgery. My kitty, Oliver, contracted a terrible parasite. My vets were able to give both of them the best of care. I can testify that MetLife has been courteous and forthright and refunded every penny that was to due me. I will recommend MetLife Pet Insurance every time. Thank you for being there for me and my pets.
Insurer: MetLife
By: S. Del Gaizo customer