Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I missed the date for submitting initial claim.
I missed the date for submitting Jellybean's initial claim. I called for help and spoke to the most helpful and gracious young lady. She walked me through the process for submitting the claims, telling me to include the initial claim even though it was not included in the charges. She explained that would make it easier for the claims adjuster to process the charges. It was very easy to complete and submit the paperwork. I promptly received conformation of receipt. I am most grateful for the updates of claims status and EOB. Thank you, MetLife for you help with my Jellybean.
Insurer: MetLife
By: Betsy
Great value and piece of mind
Great value and piece of mind, the sign up process is really easy.
Insurer: MetLife
By: Richard Cadogan
Very disorganize pet insurance
This is a very disorganize insurance. They are not familiar with California and they tend to ask for same items many times. If they acn not deunrstand invoices with cero balance they will ask you to provide that which ius almost imporssible then they will email you and close your acse. They imnplemented AI and this does not udnerstand any payment pethods so they will reject your claim There are many veterinarian methods to help pets that are "not" allowed claiming to be holistic in a VERY broad sense, like shock wave that is critical in arthritis to heal and imporve. They hired many agents that are either in training or they do not know the process, and they will transfer your call so you need to ask for a person that5 knows more. If the calims is rejected for not enough docuymentation it will delay refund for another 2 weeks. If you sent by email the calimns then is another 2 weeks. They do not understand either carecredit payments. they do not accept cosco pharmaceuticals because yoour name needs to be in the transcript though you pay with your cc. If you have 2 pets then is worst because you pay for bothe so they can t add 2 plus 2. Almost every submission needs to eb call in, weight and explain the same problem over and over. May agents are very nice and able to follow which is about 40 percent of all agents that answer the phone.
Insurer: Pets Best
By: Elizabeth T Arias
Spot Insurance has been a blessing
Spot Insurance has been a blessing! They are so easy to work with and truly help me with my sweet frenchie!
Insurer: Spot
By: Stephanie Parker
So happy with Trupanion
So happy with Trupanion, our dog has cancer and they have made getting treatment so easy and with less stress. We have had to have some very difficult conversations as a family but Trupanion has taken much of the financial burden away and while we know our time may be limited with our dog we will cherish every moment.
Insurer: Trupanion
By: Brian
adoro claims experience
I filed a claim and within one hour my claim refund was in my bank account, this is the fastest turnaround time I have ever seen from any company. I am so glad that I chose my dog's insurance through Adoro.
Insurer: Adoro
By: Linda
Called to get help sending in claims…
Called to get help sending in claims and was basically told to go on line and down load them . I do not have the ability to do that.
Insurer: Embrace
By: Kevin Mccauley
Sometimes, be less of a business.
We lost our dog to kidney disease 10 days ago. Trupanion sent an email saying they would refund the premium I paid for May. I thought this was a really nice thing to do for a grieving pet owner who has been paying Trupanion premiums for over 15 years. The refund difference would have been under $40 . Turns out they only prorated the premium and charged me for 5 days. I'm only getting a partial refund. I called customer service and got a "this is how it works" explanation at least 4 times. 15 years+ ago I find this business that tries to give the impression that they care about pets, is mostly interested in the money. And they're expensive. I enrolled my dog as a puppy but as my dog aged the premiums went up and at the end I was paying over $200 a month. So you can see how that $40 would effect a multi million dollar company's bottom line. I had been with this company for so long and I thought they really had some empathy for people who lost their pets but ultimately, that's not the case. I will not refer anyone to Trupanion again. I hear Nationwide has pretty good rates and generous coverage.
Insurer: Trupanion
By: Dayton Brown
$25,000 in claims and they didn’t blink.
I have a pug and lab mix that are 12 years old. I would have lost the pug (Penelope) a number of years ago after she suffered a broken nose. $22,000 dollars in bills and I only had to pay around $5k. My recent visit was for my normally healthy lab mix (Gus). This was a gastrointestinal issue and, once again, Trupanion was there to insure he was given the best of care. I always know my furry kids are well protected with Trupanion in their corner. Your claims process is seamless and straight forward and your friendly staff always provided me with assurance we would be taken care of.
Insurer: Trupanion
By: Russell
No customer loyalty
I jave maily had good experiences with healthy paws. We have been with them for 7 years and now our policy is changing. It understandable that changes to future policies may need to be made. Current customers should be grandfathered in to the policy they have. Very disappointed with the changes and no loyalty to customers.
Insurer: Healthy Paws
By: Dawn Schmidt