Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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The representative is professional
The representative is professional
Insurer: Prudent Pet
By: Tina Boss
Friendly and respectful team members
Friendly and respectful team members
Insurer: Spot
By: Fara Marino
The application process was very clear…
The application process was very clear and easy to understand and follow.
Insurer: Nationwide
By: customer
My sales rep Brandi was fabulous
My sales rep Brandi was fabulous: knowledgeable, able to answer all of my many questions, provided superb customer service.
Insurer: Prudent Pet
By: Kathryn
My sales rep Brandi was fabulous
My sales rep Brandi was fabulous: knowledgeable, answered all my questions, provided superb customer service.
Insurer: Prudent Pet
By: Kathryn
MetLife Pet Insurance is the greatest
MetLife Pet Insurance is the greatest. The claims are easy to submit and reimbursement is quick. I am completely happy.
Insurer: MetLife
By: joy mcgrath
Excellent Customer Service/Great Plans
Rebecca was terrific!! She explained the various options/benefits of the various plans and together we found the right fit for me. Very pleasant!
Insurer: Prudent Pet
By: michele.dankowskigmail.com
Saving Bella
5-Star Review for Embrace Pet Insurance I can’t recommend Embrace Pet Insurance highly enough—it’s been a true lifesaver for my beloved cat Bella, and I wish every pet owner knew about it. Bella has been insured with Embrace for over 11 years. For the first 10, she was the picture of health—never a single claim—and I nearly canceled the policy to save money. I’m so grateful I didn’t. Just months later, Bella was diagnosed with small cell lymphoma (SCL). We sought specialized treatment at Cornell University Veterinary Specialists for more than a year, and today, I’m overjoyed to say she’s in full remission. During that time, she was also diagnosed with hyperthyroidism and gingivitis, adding to the emotional and financial strain. My plan has a reasonable $100 deductible, 80% reimbursement, and up to $10,000 annual coverage—perfect for comprehensive care without breaking the bank. Embrace covered diagnostics, chemotherapy, medications, specialist visits, and follow-ups promptly and fairly. Without this insurance, the costs would have been overwhelming, and I honestly don’t know if I could have afforded to give Bella the fighting chance she deserved. It might have forced a heartbreaking decision no pet parent should face. What sets Embrace apart is their exceptional service: claims are processed quickly (often with direct deposit), medications are covered without hassle, and their staff is genuinely friendly, knowledgeable, and compassionate—answering every worried question with patience during our toughest days. Pet insurance isn’t something you think you’ll need until you do—and when that moment comes (even after years of perfect health), Embrace is there like a safety net you didn’t know you had. Bella is thriving today because of it. If you love your pet as family, do them (and yourself) a favor: get Embrace. It’s peace of mind that turns out to be priceless. Thank you, Embrace, for helping me save my girl’s life. ⭐⭐⭐⭐⭐
Insurer: Embrace
By: VICTORIA SINDONI
Easy to register for insurance and…
Easy to register for insurance and everything was explained.
Insurer: Nationwide
By: CJ