Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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FANTASTIC INSURANCE
Wow, during a very scary and unsure time SPOT Insurance came thru and made things feel better. Our love of our life and family therapist, HONEYGIRL, (6& 1/2 yr old goldendoodle) Had to have leg surgery and within a 2 week time period we were reimbursed the 90% of a $4900.00 bill. Thank you ever so much for being true ! I also talked with a service rep. To be sure my claim was submitted correctly and the rep was so very kind and helpful ♡
Insurer: Spot
By: Bridget Cook
Solid recommendation
Customer service has been great when we've needed them, response times to claims submissions have been fast, and the coverage has been good for our dogs!
Insurer: Fetch
By: Mary
Personable young lady who answered my…
Personable young lady who answered my questions.
Insurer: Fetch
By: Rich Campbell
Had a claim processed thru them…
Had a claim processed thru them recently and everything went smoothly. But I needed to stop the original payment and have it reissued. Called customer service and they handled everything perfectly.
Insurer: Spot
By: Bill Cook
They have never given me any difficulty…
They have never given me any difficulty when submitting a claim. Their payment is prompt and clearly explained.
Insurer: Spot
By: LINDA REAGAN
The best billing customer service
The best billing customer service, I have dealt with.
Insurer: Embrace
By: Mystic Shotz Mizticblue
So far every interaction I’ve had with…
So far every interaction I’ve had with spot has been great. Their customer service has been so nice and easy to deal with. The reimbursements have been fast and the app is very easy to use.
Insurer: Spot
By: Hanna White
The young lady that took my call
The young lady that took my call, answered all my questions, had a lot of patience and was very knowledgeable.
Insurer: Nationwide
By: customer
Representative sharply advised me that…
Representative sharply advised me that he only wanted a yes or no answer when I tried to explain that conditions mentioned in “pre existing” had been completely resolved. I really felt like I was being a bother each time I asked a question.
Insurer: Nationwide
By: customer
Very easy to process claims and get reimburse.
We had couple insurance before but never worked with a team makes it this easy. Not even a single phone call. We processed trough app and received the reimbursement fallowing week. They are great and I do recommend.
Insurer: Spot
By: Yilmaz