Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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She was very helpful and she was…
She was very helpful and she was interested in selling me the insurance
Insurer: Prudent Pet
By: Tori Branham
No communication to great communication
Update: Initially, I had no communication and never heard back, which made it a frustrating experience—especially since Nationwide was provided through my job. However, shortly after I contacted support, they reached out through email his name was Fernando HE WAS AWESOME! He thoroughly went over my puppy’s coverage with me. Everything was explained clearly, and the process has been very smooth since. I’m now very happy and excited to use Nationwide going forward.
Insurer: Nationwide
By: customer
The app and website login never works
The app and website login never works. I cannot see the status of my claims, submit claims, see my benefits, or even ensure my payment method is up to date.
Insurer: Pets Best
By: Dez S.
Terrible
Terrible — Worse Than Having No Insurance Fetch Insurance is absolutely worse than having no insurance at all. They do not help in any situation and are only interested in charging the monthly fee. When you actually need support, coverage is denied, responses are slow or useless, and nothing is clearly explained. This plan is a complete tragedy — you pay every month and get nothing in return. Zero real support, zero value, and endless frustration. Do yourself a favor and avoid Fetch Insurance at all costs. Having no insurance is honestly better than dealing with this company.
Insurer: Fetch Canada
By: Daniel de Paiva
Personel are always very nice
Personel are always very nice, quick and helpful. They always have answered my questions and helped me file my claims if asked to.
Insurer: MetLife
By: Linda Reaves
Best customer service ever
First, I'm going to give you suggestions. Because the CEO won't respond. I wish reviews would be on Google. People want to know why there are five stars. Second, drop the AI voicemail. You can't interrupt you have to listen to everything just to talk to an agent.Third, please ax the ZIP code policy meaning you pay via zip code. My rates went up when I moved. Even though I offered to go to my same vet, the price increased. If a person is willing to go to their prior vet in the prior zip code, I think they should have that opportunity as you will get billed from that zip code, so all this is to the CEO. Now on to all the good stuff. This is one of the most outstanding insurances ever. Their first line of defense, their customer service is impeccable.. Impeccable. I always speak to a representative. I have never gotten a bad representative. In fact, I have gotten some of the greatest representatives that I asked to talk to their manager so that they will personally get kudos for how they went Way beyond the call of duty. They're helpful, they're compassionate as they get that your dog cat is family 1 million percent and that's important. They're also very knowledgeable! If there's a snafu they are willing to help you figure it out, help you get it worked out. Outstanding outstanding customer service. The claims generally speaking are really quick. Seriously. The only time there was a slowdown was after when the large large hurricanes and that made total sense. Otherwise, it happens. Pretty dang fast. They're on it pretty well. I recycle my money so to speak. Even if I have to borrow money and then pay it back to somebody. I know I'm going to get 90% back. So I will borrow that money from a friend and then pay them back so I can take my guy to the vet. He had a bad go of it for a while so I felt like I was living at the vet. And all those claims got processed quickly. Seriously within 10 days to me that's quick. I would highly recommend this place. Customer service outstanding, policy outstanding. They have the best WellCare ever! They pay for supplements. They pay for flea tick control. It's utterly outstanding. I cannot say enough good about them. I just wish this review would go on to the Google site.
Insurer: MetLife
By: Jodi
Easy to submit claims
Easy to submit claims. Quick payment. You always ask how my pet is doing.
Insurer: MetLife
By: Gracie Northern
Fast reimbursement
Fast reimbursement, kind customer service
Insurer: Pumpkin
By: Kelly
Reliable pet insurance
The pumpkin insurance company is very reliable and takes their time helping you out with submissions for insurance.
Insurer: Pumpkin
By: Marsha