Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Customer service was great and…
Customer service was great and knowledgeable of products and services.
Insurer: Nationwide
By: Customer Belinda
Submitting claims is easy
Submitting claims is easy, quick and can be done from your smart phone just by installing and using the app. The review process is done quickly and you have the choice of receiving reimbursements by check, direct deposit, and a few other options.
Insurer: MetLife
By: Kendra
This was the easiest policy ever…
This was the easiest policy ever purchased. Thank you.
Insurer: MetLife
By: Dennis Jolley
Made it easy to register for pet…
Made it easy to register for pet insurance
Insurer: MetLife
By: Dorsey Beggs
Helps in the time of need for your pet.
They answered right back when I contacted them. They were fast in processing the claim and really they were really great. It’s just the first time having pet insurance. I thought we would have been covered just a little bit more. It takes time to learn everything. It was nice not having to pay that whole amount. I just learned when we’re actually paying for it at the vet, we could also get reimbursed for the claim at the same time.
Insurer: Trupanion
By: Theresa Ganse
Trip to the ER on Valentine’s Day
It’s Valentine’s Day weekend, the last thing I was thinking about was needing to use the insurance I purchased for my new puppy, 7 months ago! But here I am, in a panic at the ER bc, my sweet little 10 month old Yorkipoo, Ginger is having GI upset since 5am. But lucky for her, she’s got a mom who purposely knew there would be days like today! The bright spot was when the receptionist said, you have Trupanion, that’s the only insurance we accept, I’ll take care of everything! 10 mins later..she handed me an estimate of cost that showed what was covered, to my surprise it was more than half of the bill. Thanks to Trupanion, my little girl received the best care and I still received a Valentine’s gift!
Insurer: Trupanion
By: Jennifer
Easy to use
Easy to use - helpful information.
Insurer: MetLife
By: Diana Schmidt
Easy to use, quick for reimbursement
Very easy to file claims. Customer service, when I have used them, is helpful and responsive. Claims can sometimes take a bit of time, but they always do a good job of communicating what might be slowing the process down. Reimbursement is seamless too!
Insurer: Pets Best
By: Mace
Megan Hampton is what made signing up…
Megan Hampton is what made signing up for FETCH my decision. She explained and answered every question i had. I compared FETCH to all the majors, SPOT, TRUPANION, LEMONADE, FIGO, EMBRACE, ASPCA, and after speaking with MEGAN i decided this was my new home for my ROXI.
Insurer: Fetch
By: jose maldonado-hill