Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Submitting a claim is easy via the…
Submitting a claim is easy via the mobile app. If they need more documentation, they send you a link to upload directly marking the experience user friendly.
Insurer: Spot
By: Christine Vargas
Agent was very helpful and friendly
Agent was very helpful and friendly
Insurer: Nationwide
By: customer
Great service
Great service, timely response and fully satisfied with the service.
Insurer: Pets Best
By: Harry Kochat
Great customer service!!! So helpful and pleasant!
Great customer service!!! Spoke to a lovely young woman named Bailey who helped me updating my contact info, navigating the site and with claims. Was frustrated before I spoke with her but she made my experience so pleasant. Thank you Bailey! Thank you FETCH!
Insurer: Fetch
By: Shelley
Denied Claims
I’ve been a Medlife customer for 6 years and paid extra for a periodontal rider, expecting my dog’s dental care to be covered. After scheduling his annual cleaning, I was surprised to find none of it was covered due to a “pre-existing condition” I was never clearly informed about. Disappointed with the lack of transparency and communication, especially after similar services were covered in the past.
Insurer: MetLife
By: Katrina
Thank you Brandy
I received excellent reviews from friends on the pet insurance you offer. Brandy was very clear and helpful setting up our policy. Thank w
Insurer: Prudent Pet
By: PAUL LEONARD
MetLife Pet Insurance has been so…
MetLife Pet Insurance has been so helpful in ensuring my fur babies are healthy and stay healthy. The online Vet Chat has been great especially in helping guide next steps regarding my pet’s health concerns and questions.
Insurer: MetLife
By: Rose
Trupanion is very responsive to claims…
Trupanion is very responsive to claims submitted. They keep you well informed about any progess. A very professional organization.
Insurer: Trupanion
By: Rudolf
Courtesy to the customer
Courtesy to the customer . I trust this insurance to provide the best coverage possible I’m grateful for Trupanion Thank you.
Insurer: Trupanion
By: Margarita
Samatha was great to deal with
Samatha was great to deal with. So helpful and was able to answer all my questions
Insurer: Fetch Canada
By: Hank Nichol