Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Responsive
Responsive. Reminders appreciated.
Insurer: Prudent Pet
By: Keokeo
Great company
Healthy Paws is the best they take care of you. They’re fair. They’re honest great customer service I highly recommend them.
Insurer: Healthy Paws
By: Tony Hasma
Being able to speak to a human being…
Being able to speak to a human being and they werr so kind.
Insurer: Pumpkin
By: Ina
You are an honest company that provides…
You are an honest company that provides a prompt response to resolve my dog's claims.
Insurer: MetLife
By: AJ
good price, terrible sales
called service line a sales named Carter give me a quote of $1154 per year and told me it is best price. I told him I checked the website and found a plan with lower price (~840) with similar coverage, and he argued with me saying it is impossible. eventually I have to work on the insurance plan myself on my laptop. it seems the sales is very unprofessional, arrogant and ignorant, trying to bluff and did not even understand we can also check the price online using our laptop... if this is not for the price, I will definitely choose another pet insurance company given the disastrously performance by this sales
Insurer: Nationwide
By: YJ
Representative was extremely helpful.
Representative was extremely helpful.
Insurer: MetLife
By: customer
Appreciation
Appreciate your claims processing & customer service staff
Insurer: Fetch
By: Karen
Nationwide is really great insurance if…
Nationwide is really great insurance if you dog is young. I have been with them for a long time; however, when my dog turned 8, they took away a lot of my policy. It is when he will need the insurance the most. So I actually doubled up my insurance with them and Trupanion. Yesterday when I wanted to ask a few questions regarding my policy, the initial person I was on the phone with was rude and confusing. She also refused to transfer me to ask more questions. She was insistent that she could help me.... she could not. She said she would only transfer me if I canceled my policy. So I did! I was finally transferred. The second person was amazing and provided me a good experience. I even signed up for another plan that helped support my dogs wellness plan better and it was cheaper as well. I left a 3 because the company diminished my coverage at the age of 8, and the experience with that 1st woman on the phone. However, the first years of my coverage was great, and the customer service is typically better than what I experienced yesterday.
Insurer: Nationwide
By: customer
Get Pet Insurance !!
We adopted a rescue pup when she was 7 weeks old and immediately got insurance from Healthy Paws. The best decision. Our pup has severe allergies and most recently had a mast cell tumor removed. Healthy Paws has a quick turnaround on reimbursement and they make it so easy. Which is invaluable when you are already dealing with the stress of medications, vet visits and recovery. Healthy Paws has made it possible for our pup to get the immunotherapy and allergy medications she needs plus her recent surgery. We were blindsided by the mast cell tumor and worrying about the cost was not a part of the equation because of Healthy Paws. We didn’t hesitate to have it removed. We submitted the claim immediately and were reimbursed within 48 hours. Our pup is the 3rd one we’ve had with Healthy Paws. Hands down the best.
Insurer: Healthy Paws
By: Kami W.