Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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The process was super easy
The process was super easy. Aileen was very knowledgeable and very helpful.
Insurer: Fetch Canada
By: Micheal Burch
Do not recommend
I am extremely disappointed with Trupanion. I spent over $12,000 in veterinary bills for multiple, serious and separate issues, and every single claim was refused. Not one was covered. What has been most frustrating is that it genuinely feels like the claims were never properly read or reviewed. Each time, a new excuse was given to avoid paying, rather than actually looking at the medical notes and circumstances of the claim. At a time when I was already under huge emotional and financial stress with my dog, dealing with Trupanion only made the situation worse. I paid for pet insurance to have support when something truly went wrong — and I received none. Based on my experience, I would not recommend Trupanion to anyone who expects real support when they actually need to make a claim
Insurer: Trupanion
By: Lilli Smith
Prudent pet is always understanding and…
Prudent pet is always understanding and they helped me out every single time.
Insurer: Prudent Pet
By: olivia
Great customer service!
Great customer service! Easy to navigate the website and quick reimbursements on claims.
Insurer: MetLife
By: Angela M.
Josh was excellent
Josh was very patient, considerate and non judgmental.
Insurer: Fetch Canada
By: Maisie Sokoloski
The BEST coverage EVER!!!
The immediate response to approve my kitty's procedure made me speechless and so grateful. I didn't realize how much coverage I had and Trupanion responded in under 30 seconds so we could move forward. It was a relief for me to have this additional coverage and can say that it is 100% worth it.
Insurer: Trupanion
By: Kelly
great experience
VERY EASY TO SIGN UP OUR PUPS
Insurer: MetLife
By: Elizabeth Alvarado
Very easy and quick to set up
Very easy and quick to set up
Insurer: MetLife
By: Robin K.
I am so grateful to have this pet…
I am so grateful to have this pet insurance, and I urge anybody with pets to get it. The app is super easy to use and submitting a claim is very simple. They also always been very responsive anytime I had a question.
Insurer: Figo
By: Starr
Follow up regarding claims is very fast.
Follow up regarding claims is very fast.
Insurer: Trupanion
By: Tony