Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Great easy experience and ease with…
Great easy experience and ease with service
Insurer: MetLife
By: Bat Lead
I’m not super in love with Embrace
I’m not super in love with Embrace. I feel as if they are slow in their claim review. My vet’s office is overwhelmed so I have to get my records from them to submit to Embrace but have had to, on more than one occasion, sent a reminder through the portal to take action on the review. I also think that their disclaimer review is sweeping and punative to older dogs adopted out of shelter.
Insurer: Embrace
By: Miranda Aleksiak
first call to customer service
My first experience was calling about an email request for information. The customer service rep was extremely nice and helpful and took care of the issue and explained next steps. Very good experience. Hope all dealings with Embrace will be as good
Insurer: Embrace
By: Jackie Mattson
First off pumpkin sent me paper copies…
First off pumpkin sent me paper copies of my policies so I can reach for them at any time if I have a question. There are no surprises and everything is very clear. No guessing or wondering. Pumpkin even sent me a mailed ( to my home) EOB ( just like my insurance) which was wonderful. They paid and explained everything and even direct deposited my refund. Very easy to work with and no guessing!! Thank you pumpkin Angela Hill
Insurer: Pumpkin
By: Angela
The level of care and compassion that…
The level of care and compassion that your agents have demonstrated in the past has just helped soothe my soul in rough times. MetLife pet insurance has been so good to us over the past 4+ years that I will stay with y’all for as long as you will have us as customers.
Insurer: MetLife
By: customer
No complications with my claims
No complications with my claims. Straightforward answers just had to do a follow-up and everything was taken care of.
Insurer: MetLife
By: Albert K.
Best Pet Insurance Hands Down!
Healthy Paws pet insurance is undoubtedly the BEST thing I ever signed up for when I got my three Yorkies! After reading about all the potential health issues Yorkies are prone to, I was convinced that pet insurance was a necessity. Thankfully, I got Healthy Paws when they were just puppies. My oldest Yorkie has had just about every ailment a Yorkie can have including two ACL surgeries, pancreatitis, diabetes, and cataract surgery due to the diabetes to restore her vision. These health issues have amounted to costs in the tens of thousands of dollars. Luckily, with a 90% Healthy Paws policy, I never had to say no to a surgery or treatment that I may not have been able to afford without pet insurance. The monthly premium payments are very reasonable and do not increase based on claims. Claims are super easy to submit in the app with just a picture and a few clicks. Also, payments on claims typically only take a few days and can be directly deposited into your bank account. My fur baby will need insulin injections and prescription eye drops for the rest of her life, but these items are covered (including the syringes) by Healthy Paws. I am so thankful for Healthy Paws and the peace of mind it has given me. I can now look forward to many more healthy years with my precious fur babies. Do not hesitate if you are on the fence. GET HEALTHY PAWS TODAY!!
Insurer: Healthy Paws
By: Hurricane Sandy
So easy to file a claim and the…easy, fast and efficient
So easy to file a claim and the turnaround time for the reimbursement was only 4 days!!! I was worried about the health of my pup and so to be able to get this part of the process so easily it was a godsend! Love this company
Insurer: MetLife
By: customer
Representative was friendly
Representative was friendly, pleasant, prompt, able to help
Insurer: Prudent Pet
By: catherine.taylorinSC