Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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I submitted a large claim for my dog's…
I submitted a large claim for my dog's surgery on a Sunday and had the amount of the claim paid in full and in my checking account on Tuesday. Great service!
Insurer: Pumpkin
By: Leo
Trupanion is the gold standard for pet…
Trupanion is the gold standard for pet insurance. They pay claims quickly and are very knowledgeable.
Insurer: Trupanion
By: Lydia Ford
Once again outstanding service and compassion.
I have been a Trupanion customer for a long time. The experience of having a pet sick is full of trauma. Trupanion has been with me every step of the way in providing me with the confidence I can afford and do the right thing for my pets at all times. I highly recommend Trupanion, and I often have.
Insurer: Trupanion
By: Stu
MetLife is so easy to work with
MetLife is so easy to work with! I feel secure with my pet's health with them!
Insurer: MetLife
By: Ilene Morrison
Great Service!
Prompt processing of my claim. Fair outcome. Great customer service.
Insurer: Pumpkin
By: Jim Liang
Great service
I believe the associate’s name was Art. He was kind and friendly. He explained everything well and I feel great about choosing Nationwide.
Insurer: Nationwide
By: Jasmine
Very positive experience with multiple claim submissions
I submitted multiple claims on vet treatments for our two dogs, all at the same time. I was satisfied with how all the claims were handled: easy submission, great communication and reasonable processing time.
Communication
While I have been satisfied with the claims that have been covered, communication with Pets Best customer service has been extremely lacking. I would have given a "0" rating if possible. When I first joined there was an option to have an live chat. Questions were answered immediately. Now no live chat is possible. No email is possible. The only way to reach customer service is via phone and I have been on hold for as much as 45 minutes waiting to speak to someone. I am happy overall with the company but communication really, really needs to improve.
Insurer: Pets Best
By: Cindi
Really quick
Really quick. Easy enrollment. Perfect for anyone to complete. Thanks I didn’t have to speak to a rep. Like the last time.
Insurer: MetLife
By: Jeanette Eastman
First claim
First claim: immediate response with a check. Second claim: nada. Impressed then disappointed. Have been sending statements but no action from Spot, ( except the insurance premiums are paid - by me!
Insurer: Spot
By: Joan Gualdoni