Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Great customer service and fast…
Great customer service and fast approval.
Insurer: MetLife
By: customer
They do a great job with refunds.Very…
They do a great job with refunds.Very professional people that you talk to will continue to do business with fetch.For a long time.
Insurer: Fetch
By: JERRY WILSON
Easy to Navigate
They made the experience easy to understand and the website was easy to navigate.
Insurer: Nationwide
By: customer
Very easy experience at both vets die…
Very easy experience at both vets die to direct payment. Direct calls were very pleasant.
Insurer: Trupanion
By: Peter
May, 2026Letting me know my invoices were in…
Letting me know my invoices were in review. Refunding me quickly
Insurer: Fetch
By: Julie
Great Conversation
My conversation with Art! He made the process easy to understand which is hard when it comes to explaining insurance. I'm excited to have my girl insured!
Insurer: Nationwide
By: JennyM
easy and convenient
Straight forward process. easy
Insurer: MetLife
By: Courtney R
I was so grateful for Trupanion
I was so grateful for Trupanion working directly with the emergency vet I had to take my dog to. It saved my family thousands and allowed me to say “yes” to anything my dog needed. It was so easy to use too. To have that peace of mind is priceless.
Insurer: Trupanion
By: Alyssa