Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thank You Pets Best
Pets Best provided excellent care throughout my claim process. The claim began as a simple toe nail issue which ultimately became a malignant digital melanoma. To experience this was very difficult and emotional. Knowing however that I had some form of financial comfort truly eased the burden. The claims process has been smooth and extremely easy. I highly recommend Pets Best.
Thank you for your prompt response!
Quick response time! Thank you for your help with the prompt review of my claim and reimbursement! It was reassuring to know that Healthy Paws was there for me and my dog so that I could focus on her treatment and recovery.
Insurer: Healthy Paws
By: AH
Souris
Easy to navigate. Prompt response on claims. prompt payments on claims.
Insurer: MetLife
By: customer
Josh Sabado Was very helpful adjusting…
Josh Sabado Was very helpful adjusting my information on my account and walked me through it and ensured that I had everything right. It was quick and easy
Insurer: Fetch
By: Gabriel Escobar Zuniga
Almost cancelled my policy
I had actually called to cancel my policy. My dog has been diagnosed with a heart murmur and I was frustrated that my vet would have to do the procedure, I pay, then file a claim. My fear was that the fetch like many other companies would fail to honor my claim for some lame reason. Gerrone talked me out of cancelling. He told me I could submit to my vet a pre-approval form where they would describe problem and the actual procedures and care to be given. I would then submit to fetch for pre-approval of procedures taken. Ensuring ultimate reimbursement of claim. He also corrected some misconceptions I had concerning the deductible. He was very calming and patient. Gerrone is one of the best by phone representatives I have ever encountered from any company. It was not only a pleasure talking to him, but I felt my issues had been entirely and completely addressed.
Insurer: Fetch
By: Richard Brown
Delaney was awesome
Delaney was awesome. She went out of her way. She's a valued employee.
Insurer: Prudent Pet
By: William
It was a pleasure speaking with Josh…
It was a pleasure speaking with Josh today. He explained the policy thoroughly, offered a multi pet discount which was a great incentive. He was knowledgeable and very efficient. I asked him to call me back at a certain time and he did which was very impressive. Josh was also understanding and offered good advice.
Insurer: Fetch Canada
By: Dorothy Muto
Continued Disillusionment With Figo
On May 22, I called Figo after they responded to this review (below), asking me to call them so they could try to help fix this situation. The Figo customer service rep knew nothing about my situation or about Figo's response to my review below. LOL What a waste of my time. Their request for my call was merely an automated prompt. Not surprising. After having dogs for 25 years without pet insurance, I became a new Figo customer and was excited to have extra protection if we needed it. Figo quickly rejected my first claim, made about five weeks into my insurance, which was for treatment for a hot spot, because my vet erroneously wrote in her office visit notes that I had mentioned seeing a spot on my dog's cheek two weeks before my visit. What I had told the vet was that I had seen a spot two days before my visit during his bath time. However, it looked like a small healed-up sore of some kind, until two days later, it appeared red and expanded. Thus, I promptly made an appointment with the vet that same day. Notably, my dog's records show NO call to the vet two weeks before the visit in question and NO visit as well. For all anyone knows, even if I had seen a spot on my very outdoorsy, active Golden Retriever, it could have been something else non-related. The vet's notes say nothing about any evidence that my dog's hot spot was related to "a spot" (no other description given) from two weeks prior. She indeed has no evidence to prove so, as the records indicate. However, since the claim that I said I saw a spot two weeks before my visit falls within the Figo "waiting period" of three weeks from purchase of insurance, Figo has decided to reject my claim under the category of a pre-existing condition. This is wild to me since even my veterinarian cannot prove there was a pre-existing condition, nor does she necessarily claim there was. I am new to the pet insurance world after having dogs for 25 years. I am beginning to wonder if I made a bad choice with Figo. I am a Costco member, so there is a deal with Figo, but paying an extra monthly bill for insurance that is going to look for excuses to not pay when I have a claim is not what I was signing up for when I decided to try out pet insurance. Disappointed.
Insurer: Figo
By: Lauren
Aileen was super helpful with…
Aileen was super helpful with transitioning the policy from my brother to me! I really appreciated all her help she was super informative!!! Me and Keo are very happy with the customer service we received from her!
Insurer: Fetch Canada
By: Monika
Peace of Mind
Very easy to file claims and fast to process. It gives me comfort to know I have help to take care of my fur-girls. Trupanion provides peace of mind in my cats care.
Insurer: Trupanion
By: Stephanie