Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Caring customer service reps
Caring customer service reps, great coverage, easy portal
Insurer: MetLife
By: customer
Compensation was quick.
Compensation was quick. My dog had to have surgery at a massive price. Spot Pet reimbursed me a portion of it quickly once I submitted the documentation. The reimbursement was for a little less than a third of the total cost.
Insurer: Spot
By: william boulware
Very happy to have this insurance
Very happy to have this insurance. I took in a puppy and on his first vet appointment discovered he had heartworm. The insurance company reached out to the vet directly for the medical records to cover the treatment claims. Not only did it help elevate the stress of going through the treatments but I am very grateful for the help covering his treatments that I might not have been able to afford without insurance
Insurer: MetLife
By: Melissa woods
Claims
What I shimmy like about MetLife insurance is the efficiency with their customer service with the efficiency with the claims with the proper etiquette they talked to me with when I'm very not happy with right now is I submitted two claims and one of my claims is in limbo and I've had a call three times about it
Insurer: MetLife
By: customer
Great customer service and respond…
Great customer service and respond quickly
Insurer: MetLife
By: Juan Rivera
Very caring about your pet’s needs
Very caring about your pet’s needs. Professional service when you need it most as you manage your pet’s illness or injury.
Insurer: Embrace
By: Bill Ward
MetLife pet insurance is an amazing company
MetLife pet insurance is an amazing company I get what I need from them and when I call they are there to answer any questions or fix any issues I may have!
Insurer: MetLife
By: Precious
I feel the service has really improved…
I feel the service has really improved over the last 6 months.
Insurer: MetLife
By: Robin E Davis
Because ones like Rochelle makes Nationwide much better!
Because ones like Rochelle makes Nationwide Pet Insurance good, could be excellent, but their reimbursements could be better, compared to some of the others, I've noticed, unless I'm not knowing why they don't pay out like the other that I dropped sometime in July 2025,but I have always been with what used to be Veterinary Pet Insurance since 1991, or 1992, as they changed their name to Nationwide, being an Insurance company for homes, automobiles, and I believe almost everything else, which I believe may lessen the overall impact of how satisfied with whatever claims we may make as there's probably around 12 to 15 Pet Insurance Companies out there, unlike during the 90s when there was just one, called VPI, as I've been with Veterinary Pet Insurance more than 30 plus years, and I hope that makes a difference! Ones like Rochelle are excellent with their politeness, as not all are like Rochelle. But I hope to finish this review later because Brandy always suffers, and we're both way past our senior years! She needs excitement despite her age, and her lameness with walking, and she's not overweight at all..!
Insurer: Nationwide
By: Gary Rokuta
Quick claim processing and quick to…
Quick claim processing and quick to answer if I have any questions!
Insurer: Spot
By: Mariel Siemers