Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Timely and thorough communication with …
Timely and thorough communication with the vet hospital
Insurer: Trupanion
By: William
They are always efficient and fast in…
They are always efficient and fast in paying our claims.
Insurer: Pumpkin
By: Khrisann
Gimmick, won’t pay once it’s time to pay claims
I’ve had my policy since 2020 (5.6 years) now that I’m complaining about unpaid claims they notified me that they were missing medical info. Once obtained.. surprise, surprise, exclusions. I’m suing them!!
Insurer: Embrace
By: Doctor Ty.
Great a as very helpful
Great a as very helpful
Insurer: MetLife
By: Anthony Corsino
They helped save my cats life
They took the time to reevaluate my claim. They covered my cat’s medical situation. If it wasn’t for trupanion, my cat would not be with me today. I am forever grateful for this insurance
Insurer: Trupanion
By: Olivia
Melody provided excellent service in…
Melody provided excellent service in explaining the benefits clearly and helping me choose the right insurance for my new pet. The process seemed easy and efficient.
Insurer: Nationwide
By: Mehdi
Follow up from November.
Follow up from November. Absolute scam paid the policy in full, Spot Pet did not pay any of our claims, all claims submitted multiple times by our local veterinary and complies with Spot Pet Policy. Filing in small claims court, absolutely a scam. Awful phone service, after many hours of calls and re submitting of all of the claims, the supervisor scheduled to call us on 11/28, no call no show. Stay far away from this company. SCAM !!!!!!!!!!!!!!!!!! Papers have been notarized as I informed 3 representatives that we were filing in CT small claims court, you can call us at 860-280-1388, review and pay the 3 invoices asap or on 12/15 I will proceed with the filing process, I also emailed you a copy of the CT small claim information. Unacceptable at every level especially management level. I will submit all vet invoices and our service agreement on this website for proof of their scamming customers
Insurer: Spot
By: Lenny Sabia
They communicated quickly and will…
They communicated quickly and will review the claims and let us know if which parts will be approved. They sent us and explain our annual insurance for our pet.
Insurer: Pumpkin
By: Kelvin and Marlene
Iam very pleased with Pets Best
Iam very pleased with Pets Best insurance. I bought it when I got Cooper, my cocker spaniel as a puppy. My previous cocker spaniel suffered through cushions disease. I didnt have insurance then. Pets Best has paid well on Cooper's bills. Its easy to submit a claim. Their payments are often within a day or two after submission of a claim. Consider Pets Best. You won't regret.
Insurer: Pets Best
By: Tammy Rosenbaum
Extremely disappointing claims experience with Pets Plus Us / Northbridge.
Over the course of several months I dealt with: * duplicate deductible application within the same policy year * conflicting reimbursement decisions * reversed reimbursements * missing claim documents and Explanation of Benefits files in Pet Cloud * claim pages showing little to no information * and repeated inability to reach management despite numerous phone calls and escalation requests I have now sent multiple escalation emails, filed external complaints, and still have not received a substantive resolution or direct management contact. At this stage, I want someone to act now and properly address these issues instead of continuing to send generic responses and delay the matter further. I am still hopeful that this can be resolved quickly and professionally. The most frustrating part is that the entire purpose of pet insurance is to help avoid financial strain during difficult medical situations. Instead, I was left carrying large balances on my credit card while waiting through repeated delays and inconsistent claim handling. I would strongly encourage policyholders to carefully review all reimbursements, deductible calculations, and claim records.
Insurer: Pets Plus Us
By: Susan