Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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courteous ,efficient representatives.
courteous ,efficient representatives.
Insurer: Nationwide
By: Alan C.
Great experience
Metlife is very easy to work with and quick to pay approved claims
Insurer: MetLife
By: Michael Sullivan
The process is easy
The process is easy. Uploading documents is simple and the response to any of the cases are timely.
Insurer: MetLife
By: customer
Very easy process and quick turnaround…
Very easy process and quick turnaround on claims. Very happy with MetLife Pet Insurance
Insurer: MetLife
By: Joe S
Ease of using the APP
Ease of using the APP. Quick processing and payments.
Insurer: MetLife
By: customer
Super happy with the coverage and easy…
Super happy with the coverage and easy claim process
Insurer: MetLife
By: customer
While the customer service is very…
While the customer service is very nice, whoever is working the claim behind the scene is causing a lot of issues. Every claim I submit there seems to be a rebuttal and more work required. It seems like they’re doing everything not to pay my claims. In addition, the premium went up $100 a month, which is steep after just one year.
Insurer: MetLife
By: Carolyn
They are disorganized
They are disorganized, their app is missing critical features like explanations of claim decisions, and you need to call multiple times to follow up with them. They will base denials not on vet's guidance or treatment. Not really worth paying for premiums. I wish I had signed with a difference insurance provider.
Insurer: ASPCA
By: Julianne
quick and easy not difficult to sign up…
quick and easy not difficult to sign up loved it!!!
Insurer: MetLife
By: Luis J Madero
A very quick response to my question
A very quick response to my question
Insurer: MetLife
By: TRACEY SMITH