Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Great Team Who Prioritizes Customer Service
I have had pet insurance for 5 years but never had to use it until we needed it for an MRI. Kaitlyn was extremely helpful, she submitted all the claim information I had already without even asking and followed up with me to get a pre-authorization on the MRI service which was turned around in less than a business day. So far I have had a great experience with Fetch and highly recommend - you don’t want to have to use it, but when you need it you will be so glad you have it. The team I’ve talked to at Fetch have been so kind and helpful and I am SO glad I made the decision to get the insurance when my dog was a puppy.
Insurer: Fetch
By: Meghan Fallon
Easy access
Easy access, and navigation of the site. Great Customer service and communication. Prompt response and refund of benefits
Insurer: Fetch
By: Sonia
Pets Best
I would talk to a lot of pet owners before deciding on a company. I thought I searched and compared enough, but it seems every time I submit a claim there is a problem and I have to do more work to get it right. I guess I just expected the claim process to be easier.
Insurer: Pets Best
By: Marianne
Easy to follow instructions for…
Easy to follow instructions for uploading documents and timely reimbursement.
Insurer: MetLife
By: customer
The claim process is very easy online…
The claim process is very easy online by sending a photo of the invoice. Reimbursement is fast, and staff is reachable and available with any questions. I’m comfortable trusting it will be there if my pet has future health issues.
Insurer: Pumpkin
By: Sherry Kaufield
It’s very easy to file my claims.
It’s very easy to file my claims.
Insurer: Pumpkin
By: JoAnn Salley
Unbelievable
Unbelievable. Soo organized, fast, and easy. Has helped us tremendously with all our Vet bills. So glad I got it.
Insurer: MetLife
By: customer
Fast
Ease & efficiency when submitting claims / receiving reimbursement.
Insurer: MetLife
By: customer
MetLife cures headaches?
My puppy has unfortunately had a rough start in life and has had quite a few urinary issues. We've been to the vet 5 times in the 6 months that we've had her, it's stressful and scary to say the least. The only silver lining is her MetLife insurance has been there to not only help us afford the care she needs, but the claims process is simple and quick, saving us additional headaches.
Insurer: MetLife
By: Wilcox
My rate went up significantly this year…
My rate went up significantly this year and I don't understand why. Even after I talked to customer service I have a hard time believing that Vet costs have really gone up that much.
Insurer: MetLife
By: Joseph Smoulder