Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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So thankful to have this insurance and…
So thankful to have this insurance and the communication and extra ease in processing has been so nice during a very emotional time
Insurer: Trupanion
By: Annie
Thank you for fast and great service
Thank you for fast and great service. Great customer service and thanks for great explanation of benefits my Princess Pumpkin be receiving. Much appreciated!!!
Insurer: Nationwide
By: Rosaline Espiritu
Excellent custom service
Excellent customer service! Nadine explained everything to me in detail and was very patient in answering my questions. I have comfort that I made the best decision for my dog Sadie.
Insurer: Fetch
By: Tema Moss
I had a lot of trouble for a long time…
I had a lot of trouble for a long time with demands made for additional documentation until someone finally made the correct description of what was needed. Since then, it has gone smoothly with the unfortunate bills my dog has needed for the first time with you.
Insurer: MetLife
By: David & Lily
The online quote experience was smooth…
The online quote experience was smooth and simple. I was connected with an agent who was super knowledge and very supportive in walking through my auto insurance policy I picked. Purathi was even willing to cobrowse with me to ensure I was comfortable completing my purchase. That was very nice.
Insurer: Sonnet
By: Charmaine Rhoden
Reimbursements are so easy and…
Reimbursements are so easy and convenient in MetLife . They are super friendly and super approachable. I have had super reimbursements from them
Insurer: MetLife
By: customer
Fast and efficient
Kept in the loop regarding Coco’s claim by receiving updated emails and texts. Fast transfer of funds. No issues or delays.
Insurer: MetLife
By: customer
Great claims processing
These folks are very efficient. They processed some of my recent claims accurately and the reimbursement was in my account in a week. In today's world, that's awesome.
Insurer: Pumpkin
By: Ronald
Fair Pet Insurance
Always quick to respond and explanations are clear and concise. Payment is quick and fair.
Insurer: Pets Best
By: Judy Weatherby