Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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They really didn't try to assist me…
They really didn't try to assist me with providing me with a policy that would really help with my pet which is why I terminated my policy
Insurer: MetLife
By: Tatisha Maples
The ease of use for the app was…
The ease of use for the app was incredible. The issue that I had was the Zelle option was not working but other than that it was ok.
Insurer: MetLife
By: customer
I was AMAZED
I was AMAZED. I have fortunately not had to use our pet insurance before. I got it when our dog was a puppy and he is 7 years old now. So, needless to say, I did not know what to expect. He recently had a growth pop up on the back of his leg at one of his joints. It required minor surgery and thankfully, the growth was benign. We paid the invoice at the vets office. Once we knew there wouldn't be any additional related invoices, I submitted the paperwork online one evening about 8:30 pm. I had an email from Trupanion around 3:30 am (7 hours'ish later) approving the claim. And the funds were deposited into our account the next day. I can't ask for better or quicker service on our claim. Hopefully, we won't have to submit another for a very long time. But it's good to know that we have a great pet insurance with exceptional service.
Insurer: Trupanion
By: Sharon
I’m canceling this
I’m canceling this. Pay and pay and everything is denied evn when there is no preexisting issue. 👎
Insurer: Embrace
By: Daphne
Very responsive
Very responsive. They kept me updated during the process. I really love this insurance for my fur babies.
Insurer: Pumpkin
By: customer
You were there when I needed you
You were there when I needed you
Insurer: Trupanion
By: Charles
Very fast response from Pumpkin…
Very fast response from Pumpkin concerning submitted vet bills! Great review process.
Insurer: Pumpkin
By: Edna Leo
Worst claim assistance ever
Easy to file a claim, but easier for them to deny the claim. Simply ridiculous how because an emergency vet didn't respond to petsbest email attempts the canceled and denied my claim. They never called the vet, but they expected me to do all their work after they tried. What am I paying you for? Adios and good riddance to scammy non helpful pet insurance companies.
Insurer: Pets Best
By: Pecker