Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Take others' negative experiences seriously - find another pet insurance provider.
Guys - don't ignore the red flags/warning signs. Embrace Pet Insurance is as close to being a scam as it gets while still remaining legal. Do not fall for the marketing. Choose a different pet insurance provider! Read the other 1-star reviews - there's a common thread. People pay premiums for years while their pet is healthy, then the moment they need anything from Embrace, they're made to submit copious paperwork, which Embrace's claims agents then go through with a magnifying glass, broadly creating new diagnoses based on small remarks, like "scratched his ear" - oh, all ear infections are now and forevermore pre-existing. "Hind leg looks stiff" - now we will never cover any joint-related issues in any leg. When I talked to my vet about how insane all of this was, he asked me who my pet insurance was, and when I said Embrace, he rolled his eyes and told me to give up and switch, because he's had previous negative experiences trying to appeal denials with Embrace. You can actually get a sample of the type of treatment you will get by reading their replies to these reviews. Even in their replies to Trustpilot reviews, they use carefully crafted legalese - using many words to justify denied claims that, under normal common sense, should be covered. I've learned my lesson the hard way, cancelled my policy, and accepted that the premiums I've paid are gone forever. But if I can help you avoid the stress and frustration that comes with realizing that all the money you've put into Embrace for a peace of mind was for naught at precisely the moment you are most worried sick for your pet, then at least the money had some use after all.
Insurer: Embrace
By: George
Thank You
My needs were handled in a timely manner and very professionally. Losing a pet is terrible and I appreciated the caring shown by the individuals that assisted me.
Insurer: Pumpkin
By: Jim
Customer service was awesome
When I received a letter stating that my claim was denied, I immediately called customer service. I was in a heightened state of anxiety; The representative ( JJ?) was so understanding, patient, and kind as we went through my claims. Within a few days everything was sorted and my checks arrived shortly thereafter. I am so very grateful and thrilled with Happy Paws! Thank you
Insurer: Healthy Paws
By: Erin Caruth
I had a terrible time with website so I…
I had a terrible time with website so I called for. The gentleman was very knowledgeable and very kind. Thank you.
Insurer: Nationwide
By: Howard Dorholt
Both Cathy & Delaney were so very…
Both Cathy & Delaney were so very helpful & understanding of my personal situation that had led to my card on file lapsing. Each time I called, they answered in just a few rings & were able to help/answer my questions right away… I so appreciated not being put on hold/transferred to other people for my issues. Thank you to them both!!!
Insurer: Prudent Pet
By: pamelapamelaivy.com
Very personable and helpful
Very personable and helpful. Sometimes a little too much info, since I already knew a lot and would have liked to ask specific questions so as to get shorter responses. Great help overall.
Insurer: Prudent Pet
By: Lisa
Great
I had an amazing experience with my agent. They were incredibly knowledgeable about pet insurance and took the time to explain everything clearly, making sure I understood all my options. Their patience, professionalism, and genuine care made the entire process stress-free. I truly appreciate how helpful and informative they were. Highly recommend!
Insurer: Nationwide
By: Vanessa Licon
stepahnie was great!
stepahnie was great!
Insurer: Prudent Pet
By: harleyjjgmail.com
Don't use ASPCA horrible company
I have worked as a property and casualty adjuster for the last 30 years. I have never had a worst experience than working with this company-I also found out that ASPCA doesn't even own the insurance company, it is run through a 3rd party that uses the naming rights from ASPCA. I had a claim for my dog and they denied it, they said i had filed it incorrectly, I asked to cancel the policy and they told me I needed to file it under a different coverage, I went through all the hoops and they denied it a second time and then refused to refund my policy after I asked that it be cancelled. Don't use this company very shady-I had pumpkin for my last pet-they were fantastic. I'm cancelling ASPCA today.
Insurer: ASPCA
By: Robert Dolan
I recommend pets best to everyone
I recommend pets best to everyone! It is easy to navigate the website. When I submit a claim it's easy to check on progress. I get emails if the claim is taking longer than two weeks to process.
Insurer: Pets Best
By: Gina Dubick