Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
Other Categories
Easy Peasy!
Great Customer Service and easy to submit claims!
Insurer: MetLife
By: DetraDetraDetra
Excellent customer service
Vanessa was extremely helpful in solving a problem with our online policy purchase issue. It was the third attempt by customer service agents to solve the problem; Vanessa was determined to solve the problem and she did!
Insurer: Sonnet
By: David
The Customer Service is excellent
The Customer Service is excellent! A knowledgeable and personable Customer Service Representative answers the phone generally very promptly after the automated system has answered. They listen closely and address the reason for calling, accurately. Very helpful! The confirmation of receipt of a claim is very prompt (usually within two days) and reimbursement is usually within five business days if the claim submitted by the claimant is complete! MUCH improved service than in the past! No "hidden agendas". Their reimbursement guidelines are straight forward and easy to to understand and Customer Service is always happy to answer any questions. We have been with them for 13 years. We are very pleased with Met Life Pet Insurance.
Insurer: MetLife
By: customer
The experience was very 😊 Good
The experience was very 😊 Good . We didn’t wait long once we were in the door for appointments our first ever visit all needs met as needed for appointments
Insurer: Pumpkin
By: Shirley
Due to the Agent Nathalie which help me…
Due to the Agent Nathalie which help me through the assurance process application , things went well an fast , I would recommend her to any person…
Insurer: Sonnet
By: Paulemile Martin
The fast turnaround time and general…
The fast turnaround time and general responsiveness from this company makes the process seamless and effortless.
Insurer: Pumpkin
By: Susie
When was the last time you said something nice about insurance?
Trupanion is our first experience with pet insurance but has set a bar that a lifetime of human health insurance has never come close to. Simple and understandable: I actually know what to expect up front. Quick and efficient: claim processing is quick and efficient. All but one claim has been completed in days. The one that took a few extra days was corrected within a couple days. (Caused by confusing veterinary terminology that calls the dog equivalent of pathology and autopsy the same thing. One call from the hospital confirming that she was very much alive and it was fixed. Fast reimbursement: our regular vet does electronic claims at checkout so we only pay our share. When we needed a regional specialty hospital, the reimbursement was in the bank before the credit card bill was due.
Insurer: Trupanion
By: John
Dissatisfied with account access on web and mobile.
Our dog has been Pets Best insurance member for over a month now. The mobile app does not allow me to log in to our account. It never has worked. I have deleted the app and reinstalled. Still no access. The website doesn't allow me to logon. It never has. We are getting annoyed and have discussed changing insurance. I have been calling almost weekly to get access but have not been satisfied with results.
Insurer: Pets Best
By: Jim Lester
Great service and fast
Great service and fast! I got an approval of estimated charges while I was at the emergency department. We’re so glad our pup is covered
Insurer: Trupanion
By: Janet Merritt