Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Impossible to cancel policy without calling and they're closed frequently
Decent pricing but we just simply weren't using it. After years of spending thousands of dollars on insurance, canceling was a massive headache. There's no option on the website to cancel your policy, nor to message/email them requesting thus, so you're stuck calling them - And then, you're restricting to their office hours. We might eventually enroll in insurance again when our dog gets older, but we won't be using ASPCA simply due to the headache it is to cancel a policy.
Insurer: ASPCA
By: JE
Quick and efficient...last thing you…
Quick and efficient...last thing you want is a lot of stress after your baby has emergency
Insurer: Pets Best
By: Lisa Petersen Cofer
Alexis was very helpful with a…
Alexis was very helpful with a reimbursement issue - Met Life over paid me! There had been a problem with the prescription dosage and charges. She helped me get the process started so I could send back the overpayment.
Insurer: MetLife
By: customer
Very helpful when I needed support
Very helpful when I needed support! Quick Payment!
Insurer: Trupanion
By: Albert
Thank you so much Pumpkin!
I literally cannot describe how easy and awesome it has been working with Pumpkin Pet Insurance. I have no idea what I would do without them. I have had a troublesome cat that has gotten into multiple accidents. It's easy to get someone on the phone and discuss payment options. I wish my health insurance was as easy to deal with.
Insurer: Pumpkin
By: Elizabeth
Always efficient and professional
Always efficient and professional. Prompt payment of claims is hassle-free and greatly appreciated!
Insurer: Trupanion
By: Meg
I have submitted two claims thus far…
I have submitted two claims thus far regarding my dog fracturing his paw and Trupanion has been exceptional in their service. The claims' processing time frame has been super quick and the payment has been quick as well. I am happy that I chose Trupanion; They have lived up to their reputation of having stellar service.
Insurer: Trupanion
By: J West
Easy submission process
I’ve submitted 4 separate claims so far for one total issue, as there have been many vet visits. Submitting has been easy, and they have accepted explanations referencing the previous info without a problem. EOBs have been clear and reviews and reimbursements for the first three have been timely.
Insurer: ASPCA
By: Anita Griffith