Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Very happy
Honestly, I have been SO happy with MetLife pet insurance. Reasonable premiums, easy claims, excellent coverage options, and super fast payouts. I've never had to appeal any decisions or fight for what I was paying for. They straight up just do what they say they're going to do and pay what they promise when you sign up. Hopefully I'll be with them for a long time.
Insurer: MetLife
By: Marnie Farlow
It was easy to apply and very helpful
It was easy to apply and very helpful
Insurer: Prudent Pet
By: lethamaecoregmail.com
I will never purchase pet insurance…
I will never purchase pet insurance through MetLife again. the first year we had insurance everything went smooth, no issues. Then MetLife started asking for SOAP notes for all of our pets every single time we filed a claim. I understand asking for them once but why should I have to upload the same notes I did 6 months ago for the same pet. You literally have every single SOAP note on file for my pet. When I call to inquire your representative tries telling me there's no notes for my pets. It's like pulling teeth to process a claim. I just submitted a claim for my cat and MetLife rejects the claim because they want 12 months worth of SOAP notes from 4 years ago which is absurd. My cat was only alive for 6 of those months they are requesting....she's 4 1/2 years old. Every time I call customer service they have limited knowledge on the service and process they provide. I don't even want to submit a claim because I know I'm going to spend so much time getting it processed.
Insurer: MetLife
By: customer
I feel like I paid for insurance that provided absolutely no benefit.
My dog is 5 years old, and since the day it was born I have paid for MetLife Pet Insurance. I had never filed a claim until last month, when my dog developed diarrhea and I took it to the veterinarian. The vet recommended several tests to get an accurate diagnosis, including a pancreatic blood test. When I submitted the bill, I was told that the pancreatic blood test is considered a “routine test.” Really? I’m extremely disappointed. I’ve paid for this insurance for 5 years without ever using it, and now that I finally need it, nothing is covered. This situation is incredibly frustrating. I will be looking for another insurance company, and I definitely will not recommend MetLife Pet Insurance to anyone. I feel like I paid for insurance that provided absolutely no benefit.
Insurer: MetLife
By: Javier Narvaez
Filing a claim with Spot is so easy
Filing a claim with Spot is so easy. My claim was reviewed quickly and the direct deposit processed fast too. Having Spot Pet Insurance lessens the anxiety of having to take my pets to the vet. When my cat had to go to the emergency vet, at least I didn’t have to worry about how I was going to cover the cost.
Insurer: Spot
By: Amber Foley
I am still waiting on my reimbursement…
I am still waiting on my reimbursement for a claim I placed 2 weeks ago. I called and was told it could take up to 14 "business" days to receive my reimbursement. My smaller claims in the past I received in 2-3 days, but because this is over $100 my guess is they are looking for a reason to deny it. Either way, 14 business days to receive your reimbursement is an exceptionally long time, in my opinion to wait, especially if you are on a budget.
Insurer: Embrace
By: Jennifer Griffin
Overall
Overall, good customer service, however, the insurance was for my folks’ parents’ pets. They are older and have a challenging time working with technology and I helped them with that. As go telephone services, it would have been nice if it were made easier to get contact with a Spanish speaker easier.
Insurer: ASPCA
By: Maria A Guerrero
Your agent was so sweet
Your agent was so sweet. He said he woukd help me get out bunny covered nose to tail!
Insurer: Nationwide
By: customer
Quick and easy claim
Recently my dog Cash was diagnosed with IVDD which required immediate emergency surgery. I was able to file his claim and received reimbursement in a timely manner. It was such a stressful situation but the claims process was so quick and easy it was one less stress.
Insurer: MetLife
By: Pinky
Easy to use Healthy Paws website and…
Easy to use Healthy Paws website and phone help is also available. Easy to submit claims; documents promptly reviewed with prompt payment of covered items. My dog has several health issues that have required vetinary interventions, including several hospitalization over a six year period. My puppy is 6 year old puppy and for the six years I have had Chewy Health Insurance. I am so glad that I chose Chewy for my beautiful and loving dog.
Insurer: Healthy Paws
By: Joanne M.