Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Amanda
Amanda, as soon as she took my call, she have been very sweet and energetic. The call was smooth and she is very knowledgeable about the plan details for my 2 dogs. I enjoyed speaking to her and ended up going with fetch.
Insurer: Fetch
By: Deniza Macias
Happy birthday to my 12 month old dog…
Happy birthday to my 12 month old dog and oh by the way vet bills are expensive so were raising your policy. The email they sent said it wasn't because of maximizing profits. Really? No insurance is in business for anything else, its a business. I am an RN who delivers care to my patients, I care about people, the corporation doesn't care about people, its the bottom line. The increase is profit margin, nothing else. Next time when you send a happy birthday, maybe wait a day or two before you send "now that your pet is a year we are upping the cost of your policy" email. Just tacky. And by the way my dogs year cost you nothing, 100% profit for you and now your charging more, buyers beware. We have until July 16, 2026 to find a different pet insurance as it goes up July 17, 2026. We will not be staying.
Insurer: Trupanion
By: Guest
I love the customer service and ease of…
I love the customer service and ease of the reimbursement process. Thank you - Meg
Insurer: MetLife
By: customer
When my dog became sick
When my dog became sick, I called your Vet Tech. She recommended we take our dog to the vet. This saved her life, because she had a blockage. I had much difficulty submitting claims, because you don’t allow large downloads. It was cumbersome to submit, because I had to speak to an agent each time. All the people I spoke with were kind and understanding.
Insurer: MetLife
By: Geri Garrison
Thank you, Jon!
Jon was really patient and nice when answering all my questions regarding avian insurance. He was very knowledgeable with everything to do with Nationwide. His confidence made me even more certain that this was the right choice for my sweet lovebird!
Insurer: Nationwide
By: kimberly
Stephanie was great
Stephanie was great! She was through and very clear in voice tone. Professional and knowledgeable about the content and cost of the product.
Insurer: Prudent Pet
By: Julie
My dog is now 16 years old
My dog is now 16 years old. Throughout the fifteen years I have had Trupanion insurance, I have found too many claims have not been paid due to “allergy” pre-existing conditions from the first few months of my dog’s life before purchasing the monthly coverage. The deductibles have also been applied inappropriately. There are just too many excuses for non-payment. It’s been a disappointing experience using your insurance. When I hear about friends whose coverage is quick with no objections, I feel that my claims results paled in comparison.
Insurer: Trupanion
By: Caren
Pet Insurance Is A Must Have!
Pet Insurance Is A Must Have! I chose Trupanion as the provider for my pets as soon as I got my pets. I’m so glad I did. My cat ended up getting a type of cancer along with IBD at age 4 months. Our dog developed urinary incontinence at 4 1/2 years old. They have a good set up for meeting deductibles by condition. Claims are processed quickly and payments made within days. Customer service has been very helpful any time I’ve had to call.
Insurer: Trupanion
By: Michelle
Derek Was a great Help
Derek gave me all the information I needed and the time to reach a decision. So far so good. (I must add that the repeated texts and emails from the company were a bit annoying)
Insurer: Prudent Pet
By: Edward Fidelman
Initial problems filing a claim.
Due to technical problems with entering my claim online (after numerous attempts), I contacted customer service via phone and obtained the email for sending my claim using that method. Two days later I was contacted with a claim number. From that point it was smooth sailing. My claim was processed and resolved to my satisfaction within a reasonable period of time.
Insurer: Fetch
By: Carolyn