Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Easy and fast responses
Always easy to deal with
Insurer: Healthy Paws
By: Patricia Sunshine
Pumpkin Pet Insurance is a great choice…
Pumpkin Pet Insurance is a great choice for my cat. It is easy to use, all claims have been approved quickly, and everyone I have spoken to the company everyone has been helpful and friendly.
Insurer: Pumpkin
By: Jolie
Good but could be better
I switched to Pets Best due to cost and more coverage. However, they take forever to process claims. I started in December 2025 and already had to call multiple times. The main customer service only gives scripted responses. I had to speak with supervisors just to get clear answers. Their website is clunky and not customer-friendly. I consistently get errors when trying to upload simple PDF files from my vet for my claims.
Insurer: Pets Best
By: A P
Highest praise!
Absolutely seamless, lightning fast, and great communication. Funds in my checking account next day. Cannot recommend more highly.
Insurer: Trupanion
By: Brody’s mom
Excellent and speedy service
Pumpkin is great. Speedy completion of claims and excellent customer service.
Insurer: Pumpkin
By: Cheryl
SO HAPPY
Easy, fast was very happy, no stress at all.
Insurer: Pumpkin
By: JT
Easy and straightforward
Submitting a claim is easy and straightforward. Their customer service is also easy to get a hold of and eager to help. I highly recommend Spot!
Insurer: Spot
By: Kathryn Elmaraghy
Truly the Best
I insured my beloved dog Minute with Pets Best Pet Health Insurance until she passed away on Thanksgiving Day last year (2025) and it was truly one of the best decisions I ever made for her as she entered her senior years. Pets Best gave me such peace of mind and even at the end, they were supportive and helped ease the pain of my loss (if that's even possible) by cancelling my policy as sympathetically as possible. I didn't even have to call. They just took care of it for me. I'll be forever appreciative of the excellent medical care Pets Best helped me provide for my girl.
Fast, Stress-Free Care When We Needed It Most
When my dog needed unexpected veterinary care, I was so thankful we had Pets Best. As a pet owner, nothing is more stressful than seeing your fur baby uncomfortable and worrying about how much treatment might cost. The claim process was incredibly simple and straightforward from start to finish. After our visit to the vet, I uploaded the invoice and documentation through the Pets Best portal. The submission process was easy to navigate, and I appreciated being able to track the status of the claim online. Communication was clear, and I received updates along the way so I never felt like I was wondering what was happening. The claim was processed in a timely manner, and reimbursement was deposited directly into my account. That peace of mind allowed me to focus on my dog’s recovery instead of financial stress. Having coverage through Pets Best truly made a difficult situation much easier, and I’m grateful for how smooth and efficient the entire experience was. I would absolutely recommend Pets Best to other pet parents who want to feel confident they can say “yes” to the care their pets need without hesitation.
Insurer: Pets Best
By: Shannon
Pets Best really is the BEST!
I had a very traumatic experience with my dog and almost lost her to toxic poisoning! She is doing great now. I filed my claim very easily on line a couple weeks later. PB replied promptly that I had not sent them an important document that I had thought I had sent in. As soon as they received all the complete documents, they promptly replied again saying that my claim was being processed. From claim being filed to payment, it was only 11 days!! Amazing! Cannot recommend them enough.