Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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MetLife Insurance for Pets
MetLife Insurance provides comfort in case of pet health emergencies. The app is easy to use and claims are easy to process. Documents are easy to upload and reimbursements can be auto deposited.
Insurer: MetLife
By: Victoria
I cannot get into the patient portal…
I cannot get into the patient portal for my 2 kitties and there is no phone or way I have found to contact someone for help. This is very frustrating and I am tired of wasting time on something that should b simple
Insurer: Prudent Pet
By: Lynn
Hassle Free Pumpkin Pet Insurance
I have used other pet insurance in the past and none of them are as professional, helpful and prompt as Pumpkin. All of my interactions with the company have been a positive experience.
Insurer: Pumpkin
By: Theresa
Spot was spot on!!!
Spot has been great. We had our first claim this year and it was handled very quickly. They were very clear in what documents I needed to submit and followed up when I omitted one. The payout was only two weeks after I originally submitted. Everyone I talked to was so kind and professional.
Insurer: Spot
By: Tina Carroll
Very easy to claim and very clear and…
Very easy to claim and very clear and prompt reimbursement
Insurer: Spot
By: Andrea
So friendly and helpful…
Nadine was so friendly and helpful navigating this journey. And we are very happy with the services we get covered for the price.
Insurer: Fetch
By: Amanda Beach
Customer service rep was very nice and…
Customer service rep was very nice and helpful
Insurer: Prudent Pet
By: Denise
Best pet insurance I’ve had
Very easy to submit my claim and it was processed quickly. Overall the type of coverage available has been exceptional, and the customer support is amazing.
Insurer: Pumpkin
By: Julie
Prompt, fair claims
Easy to submit, very communicative during the process, and a fair resolution to claims
MetLife stands by what they say
MetLife stands by what they say. Hassle free coverage, great communication
Insurer: MetLife
By: customer