Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
Other Categories
Very kind and knowledgeable
Very kind and knowledgeable
Insurer: Nationwide
By: Stephanie Rivera
Terrible Pet Insurance Company
Very unaffordable after a couple of years. I cancelled them when they increased my policies over $1,000 in one year and they also didn't cover items they had previously covered. I believe that was due to people not being properly trained. One time I submitted a claim for medication and they said food was not a covered item. It was a medication they had previously covered many times. Terrible company.
Insurer: Pets Best
By: Kumite E
Highest quality pet insurance!
The best customer service providing attention promptly and always with kindness and knowledge!
Insurer: Trupanion
By: Cynthia
Great customer service
Great customer service, all of my questions were answered. My vet already sent back the paper work
Insurer: Nationwide
By: Sandra Saposnick
Fast Turn Around Time On The Payments
I have had nothing but a great experience with Nationwide Pet Insurance. The turnaround time for processing a payment is excellent. From the time they get my claim to the time the money hits my account is usually a few days. You can't beat that. The only thing I would change is for them to work something out with the veterinary offices to pay them directly, and we just pay the copay when we walk through the door. I would highly recommend getting your pet insurance through them.
Insurer: Nationwide
By: Charlene St. Sauveur
Toddd was great super patient very…
Toddd was great super patient very efficient!
Insurer: Nationwide
By: Kayla
Easy to contact quick response quality…
Easy to contact quick response quality service
Insurer: Nationwide
By: Priscilla Turner
My conversation led to me being more…
My conversation led to me being more understanding Ringo policy … Kaitlyn is as very understanding and it was pleasure talking with her … thank you Fetch
Insurer: Fetch Canada
By: Christine
We trust Healthy Paws!
I can't thank Healthy paws enough! Our Mini Dachshund had IVDD surgery on MAY 7. We claimed MAY 10 : They recieved and in porocess same day. MAY 1 1 : They completed the process MAY 12 : We recieved the reimbursement They processed amazing speed. As we were still overwhelmed by our dog situation, it was a huge support and service for us. We has been with Healthy paws for 5 Years now and they never asked complicated questions but always give us clear EOB when we claimed. We trust Healthy paws!!! Thank you.
Insurer: Healthy Paws
By: minori kawasaki
My 1st claim
I recently adopted a 7 month old dachshund and took him to the vet for tick treatment and an overall check. I submitted the claim and was pleasantly surprised how easy and fast the process was! I very happy I chose Pets Best pet insurance!
Insurer: Pets Best
By: Linda