Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,749 total
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Quick reimbursement
MetLife has been great about reimbursing my claims very quickly! Very impressed so far!
Insurer: MetLife
By: Lori Dow
If I coulkd give negative stars I…
If I coulkd give negative stars I would. This Insurance is the worst! I had to euthanise my dog and put in a Claim, and instead of showing some compassion I receive an email demanding detailed Visit notes from the Vet or they will not pay!! My pet was gravely ill or she wouldn't have to be put to sleep, what else you want to know???? POS Insurance!!!
Insurer: MetLife
By: Christine Benson
Thank you so much Erica
Thank you so much Erica. We would of lost are claims, you are the best.Thank You for doing are Claims.
Insurer: Trupanion
By: ADAM
Very fast in processing our claim
Very fast in processing our claim. Thank you for the great service!
Insurer: MetLife
By: Matt
Prompt payment and excellent customer…
Prompt payment and excellent customer service.
Insurer: Spot
By: David Davis
Excellent Customer Service…
Excellent Customer Service Representative. I have always had great luck with Nationwide Pet Insurance.
Insurer: Nationwide
By: DosSantos
The customer care service was…
The customer care service was responsive through email and was very clear about what I need to submit for the claim. The processing was fast and no hassle. It's worth every penny. It gave me peace of mind knowing that my dog can get the best veterinary care without me worrying about the costs.
Insurer: Spot
By: Vanessa Boutwell
Great Insurance for dogs..
Great Insurance for dogs... fast and easy turn around service.
Insurer: Trupanion
By: kimberly green
Great customer service
Quick response time Easy set up
Insurer: Nationwide
By: customer
Better then people insurance!!!
easy to reach and they process their claims in a timely manor . I wish my health insurance was this good.
Insurer: MetLife
By: McKenzie