Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Trupanion is very responsive to claims…
Trupanion is very responsive to claims submitted. They keep you well informed about any progess. A very professional organization.
Insurer: Trupanion
By: Rudolf
Courtesy to the customer
Courtesy to the customer . I trust this insurance to provide the best coverage possible I’m grateful for Trupanion Thank you.
Insurer: Trupanion
By: Margarita
Samatha was great to deal with
Samatha was great to deal with. So helpful and was able to answer all my questions
Insurer: Fetch Canada
By: Hank Nichol
Pets Best has been wonderful for our…
Pets Best has been wonderful for our family. It has helped us not think twice to take our dog to the vet or ER when needed and it has saved us so much money! While their website does randomly crash from time to time, it is very easy to use and the payments are quick and direct deposit. Couldn't recommend more!
Insurer: Pets Best
By: Clifford
Help with claims and quick turn around with payments…
Help with claims and quick turn around for payments. everyone is so nice and helpful! Thank you!
Insurer: MetLife
By: customer
easy experience
very detailed and kind. took the time for me to understand
Insurer: Nationwide
By: Jane McMahon
Customer support was very helpful and…
Customer support was very helpful and very informative.
Insurer: Sonnet
By: Mark Perlado
Timely
Timely, agents are very helpful, professional, friendly.
Insurer: Trupanion
By: MARIE LAHAIE
First time having pet insurance and…
Overall it has been positive and straightforward and the app makes it easy to file claims. First time having pet insurance and it's been over a year now with MetLife. I would actually give 4.5 stars if I could because this year my auto-zelle refunds did not go through, with no changes being made to any accounts. And because of that denial, I received paper checks in the mail for refunds. I have set up auto-pay to my checking acct. to avoid that and hopefully there are no issues or denials going forward. I was informed that my Zelle acct. is now no longer an option to receive refunds since it did not go through. Annoying, but their Customer Service has been excellent every time I've called for support. I always get a human on the line, so far. I've also used their online vet-tech when my dog sprained his paw on a Sunday night. It was over text and I sent them pics. They were helpful and convenient.
Insurer: MetLife
By: BettyAnn