Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Health Paws is a great company
Health Paws is a great company. Easy to deal with and claims are reviewed quickly. I can’t say enough good things about them. Been insuring my dogs with them for about 10 years and they have been very helpful. I highly recommend them.
Insurer: Healthy Paws
By: Sonia Rivera
Pet Insurance
This past year, Metlife has really upped its game. We got reimbursements within 3 business days, unlike previous years, where it took them up to a month on some occasions. I took a star off since they are increasing their premiums by 150$/month to continue the same plan, but other than that, they've been extremely easy to deal with.
Insurer: MetLife
By: Natsumi
Everyone was really friendly
Everyone was really friendly, and I liked that the quote I had online was the same one finalized over the phone.
Insurer: Sonnet
By: Maria Diaz
Full of information and very kind
Full of information and very kind! Thank you Amanda!!!:)
Insurer: Fetch Canada
By: Sandy
The procedure was easy
The procedure was easy, the vet knew what to do trupanion was right there and the process was done
Insurer: Trupanion
By: Alan Schultz
Efficient claims services
Fast, efficient, easy service on claim
Insurer: Pumpkin
By: Connie
DON'T EVEN THINK ABOUT GETTING THIS INSURANCE …
I was paying for 4 years the insurance for my pet Piera with policy # 1533639-03. I only made one claim sinve I started. 3 years later after being paid for a long time, my cat had an emergency, I took her to the vet, the clinic tested her and higher recommend to have a dental cleaning because she had many dental plaques , that was the first emergency visit and I was charged US 281.80. A week later I took her for her dental cleaning and I was charged for US 350.00 more. Then I called to Met-life and I asked to the agent if I needed to put 2 different claims, the answe was NO, "you don't need to, just put everything in a single claim. Like 90 days later the claim was completely denied. Then I called again and they sent me an appeal form that would take 90 days more to see if I had a case to claim part of the money. 90 days and monthly I pay almos 30 dollars plus the 90 days when my claim was denied? I DIDN'T HAVE THE RISK AGAIN. I feel that i was robbed for 4 years. do not think about getting this insurance. It is a complete fraud. RIcardo Munoz
Insurer: MetLife
By: RICARDO MUNOZ
Representative was fantastic
Representative was fantastic, explained everything well and made sure I understood what I was purchasing and how it works.
Insurer: Nationwide
By: KIersten V
1000% recommended
I can not say loud enough how much this company has help me in times of need, my 15 months old pup has a congenital issue and they have covered all of my treatments. 1000% recommended
Insurer: Healthy Paws
By: Amalia Rodriguez Klein
Great
Great and followed as soon as possible
Insurer: Prudent Pet
By: michaelcrutchergmail.com