Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,782 total
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Always a fast response and so easy to…
Always a fast response and so easy to file a claim.
Insurer: Spot
By: Susan Reich
Timeliness and ease of submitting claim.
Timeliness and ease of submitting claim.
Insurer: Spot
By: Cheri Matthews
Claim
When I called to find out the status of my claim, the rep was super helpful. He told me that it was close to be approved. Within the next two days it was
Insurer: MetLife
By: Sandra
It is so easy to submit a claim and…
It is so easy to submit a claim and payment is so quick. I have been so happy that I chose healthy paws insurance for my pet. Thank you so much for your wonderful service.
Insurer: Healthy Paws
By: Eugenia Del Favero
Samantha was wonderful!!!
Samantha was super knowledgeable and friendly! She made sure my questions were answered and that my claim was being handled the way it should be. She made sure I didn’t feel rushed with all my questions since this is our first claim. Thank you Samantha, you were a breath of fresh air to work with. I really appreciate you!
Insurer: Fetch
By: Carrie
Pay my bills in a very timely manner
Pay my bills in a very timely manner. When I have a question they are very helpful, knowledgeable, friendly and respectful.
Insurer: Trupanion
By: Chris
I will never have a pet without…
I will never have a pet without Trupanion! They’re so easy to work with-a lot easier than human insurance. Without Trupanion, my dogs wouldn’t have been able to receive the care they need. Highly recommended!
Insurer: Trupanion
By: Kristy
Shout out to Amanda Mello
Shout out to Amanda Mello! Great costumer service. I had many question that kept popping up as we spoke and she was nothing short of increible, and thorough with her answers. In a world where having bad costumer services has become the new normal it felt great to have a nice experience. Thank you!
Insurer: Fetch
By: Barbara Liccioni
Great customer service
Great customer service
Insurer: Nationwide
By: customer
Great Response Time
I submitted my claim and heard back that it was processed within two weeks. Everything was very easy and I did not have any trouble submitting my claim.
Insurer: Spot
By: Ashlan Andrews