Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
73,238 total
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Avoid this insurance
I would not recommend this insurance company based on my experience. Claim processing has been extremely slow, and even routine billing seems disorganized — they’ve struggled to process monthly payments correctly. Their website is not user-friendly when it comes to submitting claim documentation, which only added to the frustration. In my case, they required additional documents to move forward with a claim but never contacted me to request them. I only discovered this after calling in myself and waiting on hold for over 30 minutes to speak with support. There are other insurance providers at a similar price point that offer far better customer service and overall experience. I suggest exploring those options before choosing this company.
Insurer: Pets Best
By: Chris Baker
Highly recommend..
This is the 1st time getting insurance for my pets and Jon was very polite and very helpful in answering all the questions we had as well as giving us all the information we needed to know to get our babies started with their insurance.
Insurer: Nationwide
By: Iris
Excellent follow up
Excellent follow up
Insurer: Pumpkin
By: jean bortner
Customer
Bad GAVE FALSE INFORMATION AND MIS GUDING PEOPLE WHEN THEY NEED TO SAY UPFRONT THE POLICY RULES FOR APPROVAL BEFORE THEY ACCEPT YOUR PET N TAKE CC CARD INFORMATION FAST FALSE ADVERTISEMENT
Insurer: Nationwide
By: Pat
Cynthia was very friendly and helpful
Cynthia was very friendly and helpful
Insurer: Nationwide
By: Carla
It has been a long and difficult…
It has been a long and difficult experience to get things finished with Fetch however, after getting upset with them several times, I was finally able to get my claim finished in the long run. I think of four is an accurate
Insurer: Fetch
By: Annie McKenzie
Really great service
Very easy process to submit a claim, and the response time is ultra-fast. If the company is experiencing a high volume of claims, they'll let you know right away-- and even in that situation, my claims have been processed within a week, every time. Really great service.
Insurer: MetLife
By: "always losing keys"
I have had pets best for over 3 years
I have had pets best for over 3 years, customer service is horrible, and on a $800 wellness they reimbursed $200, on a $1200, vet bill the say they are reimbursing $150. This insurance is a scam. $100 per month for three years would have been better in a savings account for my dogs health. Put your money in the bank not in their fat pocket.
Insurer: Pets Best
By: Auctioneer
Chad was amazing!
Chad was amazing helping my boyfriend and I getting insurance for our guinea pig! Definitely giving him a call for our future needs!
Insurer: Nationwide
By: Lauren T
Mark was great
Mark was great. Found out what was the issue with our payment, and reported it. Very friendly, and helpful.
Insurer: Fetch
By: Leona Klajda